Night Shift Emergency Care Coordinator II

TechWish; Falls Church (VA); On-site; USD 27,552 - 41,328; Full time

Job summary

TechWish is looking for a Customer Care Coordinator-2 in Falls Church, Virginia. This role involves responding to emergency calls within a high reliability center and coordinating with clinical and security teams.

The ideal candidate will possess strong communication skills, experience in healthcare settings, and the ability to thrive on a night shift schedule. Essential duties include effectively triaging patient needs, processing calls, and collaborating during critical events.

Join us in this vital role while enjoying a supportive environment with opportunities for growth.

Qualifications

• Excellent oral and written communication skills.
• Must be comfortable with Microsoft Office Suite.
• Preferred experience in hospital patient-facing roles.
• Previous night shift work experience and emergency dispatch is a plus.

Responsibilities

• Answer and process emergency calls with accuracy.
• Assess critical events and implement response plans swiftly.
• Collaborate with clinical and security teams.
• Provide advisories during safety events.
• Triage patient calls accordingly.

Skills

Excellent oral and written communication skills

Comfortable with Microsoft Office Suite

Technology savvy

Hospital patient-facing healthcare experience

Previous experience working night shift

Emergency dispatching experience

Job description

TechWish is looking for a Customer Care Coordinator-2 in Falls Church, Virginia. This role involves responding to emergency calls within a high reliability center and coordinating with clinical and security teams.

The ideal candidate will possess strong communication skills, experience in healthcare settings, and the ability to thrive on a night shift schedule. Essential duties include effectively triaging patient needs, processing calls, and collaborating during critical events.

Join us in this vital role while enjoying a supportive environment with opportunities for growth.