Night Shift: ED Observation Aide — Constant Observation

C100 UMass Memorial Medical Center, Inc.; United States; On-site; USD 52,150,000 - 70,059,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Health is seeking a Night Shift ED Observation Assistant to provide constant observation for high-risk patients in the Emergency Department. You will assist with patient safety, basic care tasks, and de-escalation under RN/MD direction.

The role requires High School Diploma, completion of de-escalation training, and BLS/Heartsaver certification, plus strong English communication and teamwork. A signing bonus may be discussed during interview.

Qualifications

• High School Graduation or equivalent.
• Must complete de-escalation training and obtain a Basic Life Support or Heartsaver certification.
• Excellent English communication and interpersonal skills.

Responsibilities

• Provide constant observation of high-risk patients in the Emergency Department.
• Assist patients with undressing, securing belongings, and safety checks every 15 minutes.
• Monitor patient status and escalate to nurses or physicians as needed.
• Escort and supervise patients in bathrooms and assist with meals; de-escalate using approved techniques.
• Notify nurses of changes in patient condition or safety concerns.
• Document patient behavior every 15 minutes and hand off information during shift changes.
• Maintain a clean, stocked work area and assist with light clerical duties.
• Follow infection control and safety procedures and participate in relevant training.

Skills

Communication

De-escalation training

Basic Life Support

Heartsaver training

Education

High School Diploma

Job description

UMass Memorial Health is seeking a Night Shift ED Observation Assistant to provide constant observation for high-risk patients in the Emergency Department. You will assist with patient safety, basic care tasks, and de-escalation under RN/MD direction.

The role requires High School Diploma, completion of de-escalation training, and BLS/Heartsaver certification, plus strong English communication and teamwork. A signing bonus may be discussed during interview.