Night Shift Driver Support & Dispatch Specialist

Prime Inc.; Springfield, Northern (MO, KY); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Prime, Inc. is seeking a dedicated, motivated individual to work with our drivers at the local terminal.

This night shift offers a 4 on/4 off schedule after a training period, with duties including exceptional customer service, badge creation, and coordinating with customers and the sales department. You will dispatch loads, monitor yard activity for on-time delivery, and communicate issues to the appropriate department.

Qualifications

• Basic knowledge of the trucking industry is useful.
• Must type at least 45 WPM; multi-task and provide excellent customer service.
• Bachelor’s degree in a Business or related field is preferable.

Responsibilities

• Provide exceptional customer service to drivers and customers.
• Create name badges as needed for drivers, non-driving associates, vendors, and associates' family members.
• Coordinate with customers and our sales department to reschedule appointments for various loads if necessary.
• Work with truck and trailer shops to help set PTA's (projected time of availability) for drivers.
• Administer random and pre-employment DOT and non-DOT drug tests as needed.
• Dispatch drivers' loads off the yard.
• Monitor loads on the yard to ensure on-time delivery.
• Communicate any issues or updates with the appropriate department, customer, or vendor.

Skills

Typing 45 WPM

Multi-tasking

Customer service

Conflict resolution

Education

Bachelor's degree in Business or related field

Tools

Microsoft Word

Microsoft Excel

AS400

Job description

Prime, Inc. is seeking a dedicated, motivated individual to work with our drivers at the local terminal.

This night shift offers a 4 on/4 off schedule after a training period, with duties including exceptional customer service, badge creation, and coordinating with customers and the sales department. You will dispatch loads, monitor yard activity for on-time delivery, and communicate issues to the appropriate department.