Night-Shift District Operations Lead (Field & Growth)

Community Concierge Services; Rosedale (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Company Vehicle for work

Health Insurance for you and family

401(k) with Matching

Growth Opportunity

Job summary

Community Concierge Services is seeking a hands-on Operations Lead to oversee doorstep trash collection for multiple residential properties in the DMV market. You will manage nightly execution, staffing, client relationships, and end-to-end operations, including onboarding and equipment distribution.

The role requires strong leadership, problem-solving, and clear communication while working in a fast-paced environment.

Responsibilities

• Lead operations across multiple residential properties, ensuring flawless nightly execution
• Hire and train porters to CCS standards
• Conduct employee audits and on-site quality checks
• Build and maintain strong relationships with property managers and clients
• Handle scheduling and ensure coverage - no missed pickups
• Manage employee logistics, including safety gear, reporting apps, and ADP payroll forms
• Respond to on-site operational issues such as equipment failures or staffing gaps
• Maintain nightly reporting, payroll, employee documentation, and compliance
• Assist in community onboarding, including resident orientations and equipment distribution
• Oversee operations in our DMV market which includes Baltimore MD, parts of VA, parts of PA, and surrounding areas

Skills

Hands-on leadership

Problem solving

Communication

Team building

People management

Flexibility

Job description

Community Concierge Services is seeking a hands-on Operations Lead to oversee doorstep trash collection for multiple residential properties in the DMV market. You will manage nightly execution, staffing, client relationships, and end-to-end operations, including onboarding and equipment distribution.

The role requires strong leadership, problem-solving, and clear communication while working in a fast-paced environment.