Night-Shift Dispatcher: After-Hours Coverage Pro

Securitas Security Services USA, Inc.; Concord (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Life insurance

Paid time off

Employee assistance plan

Job summary

Securitas Security Services USA, Inc. is looking for a reliable After-Hours Dispatcher in Concord, CA. This role involves handling after-hours calls and ensuring shift coverage.

Candidates should have experience in high-pressure environments and excellent communication skills. The ideal candidate is self-motivated, comfortable working independently at night, and capable of making sound decisions under pressure.

Qualifications

• Proven experience working graveyard or overnight shifts.
• Strong emotional resilience and 'thick skin'.
• Background in dispatching, call centers, or similar high-volume environments.
• Excellent verbal communication and documentation skills.
• Strong computer proficiency (email, scheduling systems, databases).
• Ability to think independently and follow instructions.

Responsibilities

• Receive and document after-hours call-offs from security officers.
• Identify and secure shift coverage using approved call lists.
• Communicate professionally with officers and department leadership.
• Accurately document actions taken and decisions made.
• Monitor ongoing coverage needs and follow instructions.
• Maintain focus throughout overnight shifts while working alone.

Skills

Emotional resilience

Verbal communication

Problem-solving

Computer proficiency

Job description

Securitas Security Services USA, Inc. is looking for a reliable After-Hours Dispatcher in Concord, CA. This role involves handling after-hours calls and ensuring shift coverage.

Candidates should have experience in high-pressure environments and excellent communication skills. The ideal candidate is self-motivated, comfortable working independently at night, and capable of making sound decisions under pressure.