Night Shift Digital Support Specialist

Avery Dennison; Arkansas; Presencial; USD 26.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Parental leave

401K eligibility

Tuition reimbursement

Employee Assistance Program

Paid vacation

Descripción de la vacante

Avery Dennison is hiring for a Tier 1 Digital Support Coordinator to provide after-hours support for digital labeling and ESL solutions. You will triage, troubleshoot, and resolve issues, escalating complex cases as needed while maintaining high-quality client interaction.

The role requires a bachelor's degree and 3–5 years in customer service or technical support, with knowledge of Zendesk, SQL, KQL, and related tools. Night shift, with a 5:45 PM–6:00 AM schedule.

Formación

• Bachelor's degree in business, marketing, IT, CS or similar field.
• 3–5 years related business experience, preferably in customer service or technical support.
• Zendesk, SQL, KQL, Application Insights & Databricks knowledge is a plus.

Responsabilidades

• Serve as the first point of contact for inbound support requests via email, chat and phone within SLA based on severity.
• Triage and categorize tickets to determine Tier 1 vs escalation.
• Guide clients through troubleshooting and problem-solving steps.
• Own end-to-end resolution and communicate with clients clearly.
• Coordinate with third-party vendors to resolve hardware issues.

Conocimientos

Troubleshooting

Customer service

Communication

Multi-tasking

Overnight shift

Educación

Bachelor's degree in business, marketing, IT, CS

Herramientas

Zendesk

SQL

KQL

Application Insights

Databricks

Descripción del empleo

Avery Dennison is hiring for a Tier 1 Digital Support Coordinator to provide after-hours support for digital labeling and ESL solutions. You will triage, troubleshoot, and resolve issues, escalating complex cases as needed while maintaining high-quality client interaction.

The role requires a bachelor's degree and 3–5 years in customer service or technical support, with knowledge of Zendesk, SQL, KQL, and related tools. Night shift, with a 5:45 PM–6:00 AM schedule.