Night-Shift Data Center Operator II – IT Monitoring

Brightstar Lottery; Salem (OR); On-site; USD 31,000 - 67,000; Full time

Job summary

Brightstar is seeking a Computer Operator II to monitor and manage the data center IT infrastructure in Salem, OR. The role focuses on system health checks, daily turnover, and basic troubleshooting to ensure uninterrupted lottery operations.

Responsibilities include monitoring hosts, middleware, and applications 24/7, supporting releases and DR tests, and coordinating customer requests with clear status updates. Evening to overnight shift is required.

Qualifications

• 1–2 years of related experience preferred.
• Bachelor's degree in information technology or Computer Science preferred; equivalent professional experience accepted.

Responsibilities

• Monitor lottery systems, Hosts, middleware, and applications by validating tool availability, verifying service health, and detecting, documenting, escalating, and tracking anomalies in a 24/7 operation.
• Conduct intermediate network monitoring system tools, validating service health and escalating when thresholds or errors occur.
• Monitor daily production processes such as end‑of‑day processing, system balancing, file transfers, report deliveries, maintenance windows, and change requests while documenting completion.
• Support software releases, data center failovers, disaster recovery tests, and other planned production events in collaboration with Operations Management and QA.
• Coordinate, fulfill, validate, and track internal and external customer requests while communicating status updates and clarifying requirements to ensure effective customer partnerships.
• Document incident timelines, workarounds, and root causes using internal JIRA/IMO and Lottery incident tracking systems.
• Work schedule: 930pm-8 am Wednesday through Saturday. Sunday, Monday, and Tuesday off.

Education

Bachelor’s degree in information technology, Computer Science

Job description

Brightstar is seeking a Computer Operator II to monitor and manage the data center IT infrastructure in Salem, OR. The role focuses on system health checks, daily turnover, and basic troubleshooting to ensure uninterrupted lottery operations.

Responsibilities include monitoring hosts, middleware, and applications 24/7, supporting releases and DR tests, and coordinating customer requests with clear status updates. Evening to overnight shift is required.