Night Shift Data Center Operations Technician

elementcritical; Wood Dale (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare plans

401(k)

Paid time off

Job summary

Element Critical is seeking an Operations Technician I at our Wood Dale, IL facility to support critical infrastructure operations during night shifts. You will handle site security, shipping/receiving, and customer support through our ticketing system while assisting with network and infrastructure installations.

Ideal candidates have 2–4 years in security or data center operations, strong communication, and proficiency with MS Excel.

Qualifications

• 2–4 years experience in Security Operations, Data Center Operations, and Customer Service.
• Knowledge of Security System hardware and software, Data Center Monitoring applications, Help Desk Tools, and Critical Operations infrastructure.
• Proficient with MS Excel, Word, and Outlook.
• Excellent verbal and written communication; willingness to learn.

Responsibilities

• Perform site security functions including badge processing and access control enrollment.
• Process Site Access Request NetSuite cases.
• Handle shipping/receiving NetSuite cases and document custody.
• Monitor NetSuite queues, dispatch requests, acknowledge customers.
• Monitor BMS and NMS alerts and create NetSuite cases for alarms.
• Prepare customer communications and maintenance notifications.
• Assist with service order installation and network circuit troubleshooting.
• Assist with installation of cage, cabinets, ladder racks, fiber trays.
• Perform remote hands services for client equipment.
• Resolve escalations and respond to emergencies quickly.
• Document status in ticketing systems and shift reports.
• Maintain records in facility databases and service orders.

Skills

Customer service

Security operations

Data center operations

MS Excel

Communication skills

Education

High School Diploma

Tools

NetSuite

Help Desk Tools

Data Center Monitoring

Job description

Element Critical is seeking an Operations Technician I at our Wood Dale, IL facility to support critical infrastructure operations during night shifts. You will handle site security, shipping/receiving, and customer support through our ticketing system while assisting with network and infrastructure installations.

Ideal candidates have 2–4 years in security or data center operations, strong communication, and proficiency with MS Excel.