Night Shift Customer Support Specialist - Dispatch & Orders

DHL Air (UK) Ltd; Goodyear (AZ); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision

PTO with holidays and vacation

401(k) with company match

Tuition reimbursement

Excellent training and advancement

Job summary

DHL Supply Chain is hiring a Third Shift Customer Service Representative in Goodyear, AZ. The role involves processing orders, responding to customer inquiries, and acting as a liaison to the team.

Shift is Sunday to Thursday from 10:00pm to 6:00am, with a pay of $21.35 per hour plus a $1.50 shift differential. Ideal candidates will be detail-oriented with strong communication skills, proficient in Outlook, and have dispatching experience of at least 6 months, including inbound/outbound

Qualifications

• Detail oriented with strong written and verbal communication.
• Outlook proficiency required.
• Dispatching experience of at least 6 months preferred.
• Experience with inbound and outbound adjustments.

Responsibilities

• Resolve product or service problems: clarify the customer’s complaint, determine cause, explain solution, expedite correction, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information; assist with order/product management.
• Perform other duties as assigned.

Skills

Detail oriented

Strong communication

Outlook expert

Dispatching experience

Inbound adjustments

Outbound adjustments

Education

High School Diploma or Equivalent

Tools

Outlook

Job description

DHL Supply Chain is hiring a Third Shift Customer Service Representative in Goodyear, AZ. The role involves processing orders, responding to customer inquiries, and acting as a liaison to the team.

Shift is Sunday to Thursday from 10:00pm to 6:00am, with a pay of $21.35 per hour plus a $1.50 shift differential. Ideal candidates will be detail-oriented with strong communication skills, proficient in Outlook, and have dispatching experience of at least 6 months, including inbound/outbound