Night-Shift Chat Support Specialist

Whirlpool; Honolulu (HI); On-site; USD 3,000 - 4,000; Full time

Benefits offered by this job

Health insurance

Paid sick time

Paid time off

Provident Fund

Job summary

Whirlpool is seeking a Chat Support Executive to handle customer chats and emails, provide real-time assistance, and maintain brand reputation. The role requires strong written and verbal communication and proficiency with MS Excel, with a night-shift schedule and a five-day work week.

The position offers on-site work, opportunities to engage with digital campaigns, and a focus on delivering a high-quality customer experience while supporting team goals.

Qualifications

• Any graduate can apply.
• Excellent written and verbal communication.
• Proficiency in MS Office required.

Responsibilities

• Chat and Email coordination with customers.
• Provide real-time support via chat and email.
• Assist digital team with online campaigns.
• Protect brand image and reputation in the market.
• Escalate issues to relevant teams as needed.
• Maintain a customer-centric attitude.

Skills

Chat support

Customer service

Communication

Education

Any Graduate

Tools

MS Excel

Job description

Whirlpool is seeking a Chat Support Executive to handle customer chats and emails, provide real-time assistance, and maintain brand reputation. The role requires strong written and verbal communication and proficiency with MS Excel, with a night-shift schedule and a five-day work week.

The position offers on-site work, opportunities to engage with digital campaigns, and a focus on delivering a high-quality customer experience while supporting team goals.