Night-Shift Customer Support Agent: Email & Chat

Gear Inc; Ops (ND); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Night shift allowance

Premium Healthcare

Annual leave 12 days

In-house gym and game room

Laptop provided

Training and career development

Job summary

Gear Inc is seeking Customer Support Agents for a full-time night shift to handle email support and global customer queries. The role involves answering questions, troubleshooting, and escalating issues as needed, with a focus on timely, high-quality service.

Candidates should demonstrate excellent English writing, strong customer service skills, and the ability to build trust with customers across channels.

Qualifications

• Proficiency with MS Office and Google applications.
• Strong written English for email responses.
• Excellent interpersonal skills and attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Build sustainable relationships and trust with customers via email/chat or other channels.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate information using the right tools.
• Handle complaints with appropriate solutions and follow-up for resolution.
• Meet personal/teams targets and contribute to a positive culture.
• Keep records of issues for escalation and analysis.
• Follow communication procedures, guidelines, and policies.
• Collaborate with managers on customer feedback.

Skills

MS Office

Google Apps

Interpersonal skills

Attention to detail

Teamwork

Freshmen friendly

Adaptability

Tools

Smartphone/mobile apps

Job description

Gear Inc is seeking Customer Support Agents for a full-time night shift to handle email support and global customer queries. The role involves answering questions, troubleshooting, and escalating issues as needed, with a focus on timely, high-quality service.

Candidates should demonstrate excellent English writing, strong customer service skills, and the ability to build trust with customers across channels.