Night Pool Auditor

Quinn's Hot Springs; Paradise (MT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Group Health Insurance

Dental & Vision

PTO 32+ hrs

401(k) with match

Holiday Pay

Free lodging

Meal benefits

Gym Reimbursement

Employee discount

Free soaking

Job summary

Quinn's Hot Springs in Paradise, Montana is seeking a Night Auditor to join the Pools Team. This full-time evening role supports nightly closing procedures, guest satisfaction, and accurate financial processing from 4:00 pm to 12:00 am, Friday through Tuesday.

The successful candidate will bring excellent communication, reliability, and a willingness to learn pool operations and PSA tasks. In addition to competitive hours, we offer benefits including health insurance, PTO, 401(k) with company

Qualifications

• High School Diploma or equivalent.
• Willingness to learn pool operations and PSA tasks.
• Experience in guest-facing roles preferred.

Responsibilities

• Manage end-of-day procedures and nightly report generation.
• Assist with Shift4 batches and deposits.
• Process guest registrations and wristband programming.
• Monitor and enforce pool rules and safety guidelines.
• Respond to guest inquiries via phone and email.

Skills

Excellent communication

Customer service

Teamwork

Adaptability

Education

High School Diploma

Tools

Symphony

Job description

It's likely you've seen our beautiful hot springs, our crown jewel! Did you know we won the Distinctly Montana awards for Best Hot Springs and Best Hot Springs Resort? How would you like to be a part of the team that supports those awards (we plan to continue receiving this award annually)? In order to provide the best customer service to our guests, we would like to add a couple more people to our pools team.

Our mission is HAPPINESS and this is where the magic happens. Do you have what it takes to help us meet our mission by providing HAPPINESS to our guests? Exceptional customer service, excellent communication skills, and a willingness/ability to learn the basics in pool operations.

This is a Full Time opening:

4:00pm - 12:00am Friday - Tuesday

Wage Range: $18.00 per hour DOE

Job Description:

The Night Auditor works with the Pools team and is primarily responsible for the night closing procedures of the resort. This is a full time, night position, typically 4pm to 12am.

Responsibilities Include:

• End of Day Report
• Upload to QHSR 411 Intranet Site
• Batch out Shift4
• Cancellation Audit
• Swim “Room” Assignmentfor all three Sessions [AM, MID, and PM]
• Print Registration Cards
• Run and Print the Preference Report(OptedInReservations)
• Wristband Programming
• Batch Deposits/Collecting Payments-Process Open Folios
• Mass Check Out $0 Departures
• Email Gueststo collect payments for Declined Cards
• Create ‘Call Back List’ for PSAs
• Check for Duplicate Reservations
• Process “Room” Chargesaccruedon the Wristband
• Print Cashier Closure
• Update Swim Inventory

PSA Tasks include but not limited to:

• Checking In Swim Guests forPM Session
• Creating,Modifying, or Cancelling Reservations
• Replying to Swim Shared emails for Guests
• Answering Phones toassistGuests or QHSR Teammates
• Folding Towels, loading the Washer and Dryer for Towels
• Cleaning the Pool EntryBuilding(vacuum, sweep, mop, etc.)
• Cleaning/Mopping Changing Rooms as needed
• Organizing Registration Cards after Session’s Check In/Check for OCI, Signatures, and Notations
• Taking Out Trash
• Collecting Towels from Towel Bins
• Very Basic Pool Level management, and training in the Functions of Pool 2 (Cold Plunge)
• Monitor Guest behavior on Pool Deck/Enforce Pool Rules

Required Skills/Abilities:

• Excellent communication skillswith coworkers and guests.

• Ability to address behavior issues anddeterminethe best course of action. This includes managing challenging situations involving children, intoxicated adults, and other guest-related concerns in a professional andappropriate manner.

• Willingness/ability to learn and enforcealltherules and guidelines of the pool complex area.

• Experience/Willingness to learn Computer Skills associated with the PSA job

• Ability to work in varying weather conditions including rain, snow, high winds, extreme heat/cold.

• Ability to stand, walk, and remain on your feet for extended periods throughout the workday.

• Ability tolift upto 30lbsunassisted (trash, laundry,etc).

• Ability to work nights, weekends, and holidays
• Experience in Symphony preferred
• Past experience in a similar role

Knowledge / Education/Experience:

• High School Diploma or equivalent

Benefits:

• Group Health Insurance for FT employees (30+ hrs per week)
• Dental and Vision Insurance
• PTO for FT employees (32+ hrs per week)
• 401(k) Retirement with company match
• Holiday Pay
• Aflac
• FREE Soaking for employee and a guest
• FREE lodging benefits
• Meal benefits
• Rewards & Recognition
• Employee Referral Program
• Gym Reimbursement
• Discount pricing in the gift shop and coffee shop
• ...and MORE