Night Patrol & Guest Experience Ambassador

Cove Communities; Lakeland (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Cove Communities is seeking two security patrol staff for Cypress Lakes Village in Lakeland, FL. You will help maintain a safe, welcoming environment by patrolling the property, enforcing policies, and supporting a culture of service.

Shifts include overnight and late afternoon hours; candidates must be reliable, team-oriented and capable of handling access control, logging duties, and basic computer tasks in Excel and Cornerstone Learning.

Qualifications

• Minimum high school diploma or GED.
• Strong teamwork and communication abilities are essential.
• Excellent organizational skills with accuracy and attention to detail.
• Analytical and creative approach to solving problems; basic computer literacy required.

Responsibilities

• Serve as an ambassador for Cove Communities and Cypress Lakes Village, upholding culture of service and accountability.
• Treat guests and colleagues with respect; exceed guest expectations through problem solving and continual improvement.
• Support the Courtesy Patrol Manager to maintain a safe property for guests, employees, and contractors.
• Maintain knowledge of the property, units, activities, and amenities; understand department functions and interrelations.
• Log and document daily tasks, maintain logs, and navigate Excel and Cornerstone Learning as needed.
• Ensure compliance with all policies and procedures; patrol the property by motor vehicle or golf cart and secure buildings at shift end.

Skills

Teamwork

Organizational skills

Analytical thinking

Problem solving

Communication

Education

High school diploma or GED

Tools

Excel

Cornerstone Learning

Job description

Cove Communities is seeking two security patrol staff for Cypress Lakes Village in Lakeland, FL. You will help maintain a safe, welcoming environment by patrolling the property, enforcing policies, and supporting a culture of service.

Shifts include overnight and late afternoon hours; candidates must be reliable, team-oriented and capable of handling access control, logging duties, and basic computer tasks in Excel and Cornerstone Learning.