Night Operations Manager | Luxury Hotel Night Audit Lead

Hersheypark; Hershey (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Free Hersheypark admission

Medical, Dental, Vision coverage

Job summary

The Hotel Hershey, a luxury resort located in Hershey, PA, is seeking a Manager of Night Operations to lead third-shift activities including Night Audit, Security, Housekeeping, and Stewarding. The role focuses on enforcing policies, managing the Night Audit Team, and coordinating cross-shift communication to ensure smooth overnight operations.

Ideal candidates have at least 2 years of hospitality experience with supervisory responsibilities, a relevant degree, and a valid driver’s license.

Qualifications

• Minimum of 2 years related experience.
• Industry Experience - Hospitality
• Minimum of 1 year supervisory experience.
• 18 years of age or older.
• Associate’s degree - Hospitality Management, Other Management
• Relevant work experience can be substituted for education - 2 years
• Post-employment: RAMP Certification
• Must have a valid driver’s license

Responsibilities

• Supervise third shift employees including Night Audit, Security, Housekeeping, and Stewarding staff with responsibility for enforcing policies and procedures and providing corrective feedback; report incidents and activity to first or second shift department managers for follow-up.
• Meet daily with managers of the shifts preceding and following the night shift to share information about work progress, guest issues, employee issues, and other important situations and to discuss solutions for implementation.
• Respond to guest requests or opportunities either directly or by accessing additional resources; includes transportation, room changes, noise issues, combative guests, and post-checkout follow-ups.
• Ensure all functions of the audit process are completed accurately and on time by reviewing reports, inspecting work, training auditors, and approving transactions.
• Develop a successful night audit team by hiring, training, scheduling, coaching, and developing staff; ensure tools and resources for success.
• Oversee training related to company policies and job-related training for all night shift employees.
• Perform other duties as assigned.

Skills

Hospitality

Supervisory experience

Google Suite

Microsoft Excel

Microsoft Word

Problem solving

Organization

Driver's license

RAMP Certification

Education

Associate’s degree - Hospitality Management

Other Management

RAMP Certification

Tools

Vesra

Infogenesis

Dollars on the Net

Aptech

Guestare

Cognos

Microsoft Office

Job description

The Hotel Hershey, a luxury resort located in Hershey, PA, is seeking a Manager of Night Operations to lead third-shift activities including Night Audit, Security, Housekeeping, and Stewarding. The role focuses on enforcing policies, managing the Night Audit Team, and coordinating cross-shift communication to ensure smooth overnight operations.

Ideal candidates have at least 2 years of hospitality experience with supervisory responsibilities, a relevant degree, and a valid driver’s license.