Manager of Night Operations - The Hotel Hershey

Hershey, PA; Hershey (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Free Hersheypark admission

Medical, Dental, Vision coverage

Job summary

The Hotel Hershey, a luxury resort located in Hershey, PA, is seeking a Manager of Night Operations to lead third-shift activities including Night Audit, Security, Housekeeping, and Stewarding. The role focuses on enforcing policies, managing the Night Audit Team, and coordinating cross-shift communication to ensure smooth overnight operations.

Ideal candidates have at least 2 years of hospitality experience with supervisory responsibilities, a relevant degree, and a valid driver’s license.

Qualifications

• Minimum of 2 years related experience.
• Industry Experience - Hospitality
• Minimum of 1 year supervisory experience.
• 18 years of age or older.
• Associate’s degree - Hospitality Management, Other Management
• Relevant work experience can be substituted for education - 2 years
• Post-employment: RAMP Certification
• Must have a valid driver’s license

Responsibilities

• Supervise third shift employees including Night Audit, Security, Housekeeping, and Stewarding staff with responsibility for enforcing policies and procedures and providing corrective feedback; report incidents and activity to first or second shift department managers for follow-up.
• Meet daily with managers of the shifts preceding and following the night shift to share information about work progress, guest issues, employee issues, and other important situations and to discuss solutions for implementation.
• Respond to guest requests or opportunities either directly or by accessing additional resources; includes transportation, room changes, noise issues, combative guests, and post-checkout follow-ups.
• Ensure all functions of the audit process are completed accurately and on time by reviewing reports, inspecting work, training auditors, and approving transactions.
• Develop a successful night audit team by hiring, training, scheduling, coaching, and developing staff; ensure tools and resources for success.
• Oversee training related to company policies and job-related training for all night shift employees.
• Perform other duties as assigned.

Skills

Hospitality

Supervisory experience

Google Suite

Microsoft Excel

Microsoft Word

Problem solving

Organization

Driver's license

RAMP Certification

Education

Associate’s degree - Hospitality Management

Other Management

RAMP Certification

Tools

Vesra

Infogenesis

Dollars on the Net

Aptech

Guestare

Cognos

Microsoft Office

Job description

Manager of Night Operations - The Hotel Hershey

Job Category: Hotel/Resort Operations

Requisition Number: MANAG004792

• Posted : November 3, 2026
• Full-Time
• On-site

Locations

Showing 1 location

The Hotel Hershey
Hershey, PA 17033, USA

Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

The Night Manager provides managerial leadership for all third-shift operations and acts as the Senior Manager on Duty, which includes managing property inspection rounds with Housekeeping and Security personnel. This position also is responsible for the overall success of the Night Audit Team.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Supervise the activities of third shift employees including Night Audit, Security, Housekeeping, and Stewarding staff with responsibility for enforcing policies and procedures and providing corrective feedback; report incidents and activity to first or second shift department managers for follow-up.*

Meet daily with managers of the shifts preceding and following the night shift to share information about work progress, guest issues, employee issues, and other important situations and to discuss solutions for implementation.*

Respond to a variety of guest requests or opportunities either directly or by accessing additional resources; such issues may include, but are not limited to, transportation requests, room change requests, noise complaints, dealing with combative guests, and or following up with guest opportunities at check out.*

Ensure all functions of the audit process are completed accurately and on time by reviewing printed reports and online system data, inspecting work in progress, training auditors, responding to auditor questions, and approving system transactions.*

Develop a successful night audit team by effectively hiring, training, scheduling, coaching, and developing staff; ensure that all staff members have the tools and resources required to succeed in assigned roles.*

Oversee required training related to company policies, practices, and job-related training for all night shift employees.*

Perform other duties as assigned.

Qualifications:

Minimum of 2 years of related experience.

Industry Experience - Hospitality

Minimum of 1 year supervisory experience.

18 years of age or older.

Associate’s degree - Hospitality Management, Other Management

Relevant work experience can be substituted for education - 2 years

Post-employment: RAMP Certification

Must have a valid driver’s license

Knowledge, Skills, and Abilities:

Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.

Proven guest/employee relations, problem-solving, and organization skills.

Comprehensive knowledge of Vesra, Infogenesis, Dollars on the Net, Aptech, Guestare, Cognos or similar software.

Professional image representative of property image.

Ability to work independently and apply good judgment.

Job Demands:

While performing the duties of this job, the employee is required to:

Climbing Stairs Occasional (<33%) (ft maximum height)

Lifting Occasional (<33%) (lbs maximum weight)

Finger Dexterity Frequent (34-66%)

Bending Occasional (<33%)

Sitting Occasional (<33%)

Walking Frequent (34-66%)

This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

This job regularly requires verbal communication of detailed information to others either by phone or in person.

Schedule is for Third Shift (Overnight) and includes most weekends and holidays. Occasional cross-cover of shifts for management coverage or training.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.