Night Operations Leader, Grocery Store

MUM LLC; Madison (WI); On-site; USD 25,000 - 34,000; Part time

Job summary

Maurer’s Urban Market in Madison, WI is seeking a dependable Night Manager to oversee evening operations and prepare the store for the next business day. This role suits experienced leaders in retail, grocery, or customer service who thrive in a fast-paced environment and enjoy guiding teams and solving problems.

As the Manager on Duty, you will support Team Members, ensure safety and high standards, and oversee closing procedures to ensure readiness for the morning shift.

Qualifications

• Previous grocery, retail, restaurant, or customer service leadership experience.
• Previous MOD or closing management experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to work independently and make sound decisions.
• Strong organizational skills and attention to detail.
• Ability to remain calm, professional, and customer-focused under pressure.

Responsibilities

• Serve as the Manager on Duty during evening and closing shifts.
• Lead, coach, and support Team Members throughout the shift.
• Promote a positive, productive, and customer-focused work environment.
• Monitor attendance, breaks, and overall Team Member performance.
• Delegate responsibilities and follow up to ensure tasks are completed properly.
• Make sound decisions and resolve operational issues in the absence of senior management.
• Communicate important store updates, concerns, and opportunities to the Store Director and leadership team.
• Deliver outstanding customer service and ensure a positive shopping experience.
• Respond professionally to customer questions, concerns, and complaints.
• Assist Team Members in resolving customer issues while maintaining overall responsibility for store operations.
• Ensure all departments are recovered, faced, organized, and cleaned before closing.
• Verify shelves, displays, coolers, and sales areas are fully stocked and ready for business the next day.
• Monitor product quality, freshness, expiration dates, and merchandise rotation.
• Assist with stocking, merchandising, and operational tasks as needed.
• The Night Manager is ultimately responsible for ensuring the store is properly closed, secured, and prepared for the opening team.

Job description

Maurer’s Urban Market in Madison, WI is seeking a dependable Night Manager to oversee evening operations and prepare the store for the next business day. This role suits experienced leaders in retail, grocery, or customer service who thrive in a fast-paced environment and enjoy guiding teams and solving problems.

As the Manager on Duty, you will support Team Members, ensure safety and high standards, and oversee closing procedures to ensure readiness for the morning shift.