Night Operations Lead — Family Services

RONALD MCDONALD HOUSE OF DALLAS, INC.; Dallas (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Ronald McDonald House of Dallas is seeking a Family Services Night Manager to oversee overnight operations, ensuring safety, hospitality, and smooth hand-offs for families served. The role requires coordinating with security, kitchen staff, and several family services team members to deliver consistent service during night hours.

The position emphasizes warmth, mission alignment, and effective communication of policies, eligibility criteria, and emergency procedures.

Qualifications

• Must be awake and on the premises.
• Knowledge of RMHD mission, goals, and objectives.

Responsibilities

• Ensures front desk is staffed or Manager is reachable at RMHD via remote telephone during all hours of shift.
• Ensures clear communication with families on RMHD policies and procedures.
• Communicates accurate eligibility criteria to referral sources and families.
• Coordinates with Security Guard, Family Services Manager, Family Services Assistant, Family Services Building Manager, and RMHD Kitchen staff to ensure an effective transition for coverage.
• Coordinates the preparation of breakfast, restocking and setting up coffee bar area.
• Communicate with the Senior Family Services Manager and Chief Operating Officer regarding family issues.
• Ensure all laundry items are processed through the laundry cycle.
• Ensures nightly hand-off notes are generated and sent to the appropriate staff.
• Inspects premises to maintain facility security and monitors security video.
• Keeps inventory of supplies including laundry and household items.
• Maintains front desk and lobby area.
• Monitors RMHD activity and controls facility usage by families.
• Familiar with Emergency Preparedness, Disaster Recovery, and Crisis Communication plans.
• Checks doors multiple times per shift to ensure they are closed and locked.
• Responds to emergencies per RMHD policies.
• Demonstrates warmth, compassion, and support to create a nurturing atmosphere.
• Creates an atmosphere of hospitality and ensures well-being and comfort of families.
• Communicates with Community and Family Activities Coordinator about unique breakfast group situations.
• Arranges community rooms for Board functions; coordinates logistics with Office Manager.
• Maintains awareness of Board functions and members.
• Performs other duties as directed by supervisor, administrator in-charge, or CEO.

Job description

Ronald McDonald House of Dallas is seeking a Family Services Night Manager to oversee overnight operations, ensuring safety, hospitality, and smooth hand-offs for families served. The role requires coordinating with security, kitchen staff, and several family services team members to deliver consistent service during night hours.

The position emphasizes warmth, mission alignment, and effective communication of policies, eligibility criteria, and emergency procedures.