Expedited & Cold Chain Services Advisor

Landstar; Jacksonville (FL); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Landstar is seeking an Expedited and Cold Chain Support Specialist in Hybrid Jacksonville. You will train internal teams and external partners on expedited and temperature-controlled services, identify new business opportunities, and support onboarding across departments.

The role emphasizes relationship building with agents, service providers, and operations teams, with travel up to 25%. The position requires a high school diploma or GED and at least one year of customer support experience; a

Qualifications

• High school diploma or GED required.
• 1 year of customer support experience in a service-related business.
• Bachelor’s degree preferred.
• Experience in transportation operations, expedited freight or cold chain preferred.

Responsibilities

• Deliver in-person and virtual training on Expedited and Cold Chain services, processes, and systems to internal teams and external partners. Maintain accurate training records.
• Support agents and employees in identifying, developing, and onboarding Expedited and Cold Chain business opportunities.
• Coordinate onboarding activities with cross-functional departments for a smooth transition.
• Build and maintain relationships with operations teams, dispatchers, and drivers.
• Develop and maintain relationships with primary service providers and their teams.
• Troubleshoot service concerns and escalate issues as needed.
• Provide timely, professional support via phone and email to stakeholders.
• Distribute service provider notifications to internal and external partners.
• Create, update, and maintain training materials and procedures.
• Perform other duties as assigned.

Skills

Analytical thinking

Customer service

Communication (verbal & written)

Organizational skills

Problem solving

Relationship building

Time management

Attention to detail

Travel readiness

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Excel

Job description

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location: Hybrid, Jacksonville

Schedule: Monday-Friday, 8:00 a.m. - 5:00 p.m.

What work will you perform?

As an Expedited and Cold Chain Support Specialist, you'll help grow Landstar's expedited and temperature-controlled transportation services by providing training, guidance, and ongoing support to our network of independent agents and internal teams. You'll help identify new business opportunities, support successful customer onboarding, and build strong relationships with agents, service providers, and operations teams. If you enjoy helping others succeed, solving problems, and managing detail-oriented tasks in a fast-paced environment, this is an opportunity to make a meaningful impact on Landstar's business growth and customer service.

Essential Responsibilities:

• Deliver in-person and virtual training on Expedited and Cold Chain services, processes, and systems to internal teams and external partners. Maintain accurate training records.
• Support Landstar agents and employees in identifying, developing, and onboarding Expedited and Cold Chain business opportunities.
• Collaborate with cross-functional Landstar departments to coordinate onboarding activities and ensure a smooth, successful transition for new business.
• Build and maintain relationships with operations teams, dispatchers, and drivers to encourage collaboration and support business objectives.
• Develop and maintain strong working relationships with Landstar's primary service providers and their service teams.
• Research, troubleshoot, and resolve Expedited and Cold Chain service concerns, escalating issues when appropriate.
• Provide timely, professional support through inbound and outbound phone calls and email communications to internal and external stakeholders.
• Communicate and distribute service provider notifications to the appropriate internal teams and external partners.
• Create, update, and maintain training materials, procedures, and other supporting documentation.
• Perform other duties as assigned.

Required Minimum Experience and Education:

• High school diploma or general education degree (GED).
• One year of customer support experience in a service-related business.

Preferred Experience and Education:

• Bachelor's degree from an accredited four-year college or university.
• One year of experience in transportation operations, expedited freight, cold chain transportation, or transportation pricing.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Excel, including the ability to analyze data and perform calculations.
• Strong analytical skills and the ability to interpret freight data, reports, and related information accurately.
• Ability to prioritize customer service requests and manage multiple deadlines in a fast-paced environment.
• Strong organizational skills, including accurate recordkeeping, documentation, and note-taking.
• Excellent verbal and written communication skills, with the ability to explain processes and information clearly.
• Strong problem-solving skills and the ability to determine when issues require escalation.
• Professional demeanor and the ability to build effective working relationships with internal and external partners.
• Willingness and ability to travel up to 25% of the time.

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.