Night Merchandising Lead & Customer Experience Coach

Walmart; Dallas (TX); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Education program

Job summary

Walmart in Dallas, TX is seeking a Retail Associate to deliver friendly member service, guide customers to self‑service options, assist with purchases, locate merchandise, and resolve issues.

You will assist management with supervising associates, training staff, scheduling, and coaching to meet store goals and uphold Walmart policies.

The role includes maintaining the sales floor, stocking, facilitating returns, and complying with safety standards while delivering a positive customer experience.

Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

Responsibilities

• Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.
• Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and procedures.
• Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to management.
• Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing fragile and high-shrink merchandise.

Skills

Merchandising

Customer Service

Supervision

Communication

Ethical Standards

Retail Operations

Job description

Walmart in Dallas, TX is seeking a Retail Associate to deliver friendly member service, guide customers to self‑service options, assist with purchases, locate merchandise, and resolve issues.

You will assist management with supervising associates, training staff, scheduling, and coaching to meet store goals and uphold Walmart policies.

The role includes maintaining the sales floor, stocking, facilitating returns, and complying with safety standards while delivering a positive customer experience.