Night Manager

City Wide Facility Solutions - Minnesota; Minneapolis (MN); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Commission

Benefits package

Job summary

City Wide Facility Solutions - Minnesota is seeking a detail‑oriented team member to assist with contract compliance across diverse facilities including industrial, office, medical and retail spaces. You will review client contracts and ensure work meets expectations while collaborating with contractors and internal teams.

The role requires independent work, strong communication, and a flexible schedule with overtime as demand dictates. Total compensation includes bonuses and benefits.

Qualifications

• High school diploma or GED with 3+ months of related experience or training.
• Able to use good judgement and handle confidential materials.
• Must be fluent in reading, writing and speaking English.

Responsibilities

• Travel to client sites to verify contract compliance with building services.
• Assist in evaluating and selecting independent contractors based on judgment and reliability.
• Maintain relationships with coworkers, contractors and customers.
• Follow City Wide protocols for compliance and policy adherence.
• Serve as key contact during new account starts with independent contractors.
• Communicate client requests, priorities and complaints to the appropriate teams.
• Provide daily updates to the Facility Services Manager and input data in CRM.
• Attend meetings and prepare timely reports for management.
• Coordinate security or disaster response issues with clients when needed.
• Maintain access keys for assigned accounts and flexible schedule as needed.

Skills

English fluency

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

CRM software

Job description

With bonuses, total comp ~ $52K–$54K annually

Schedule: Monday-Friday: 4PM-1AM

SUMMARY:

Employee is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met. Must possess ability to work independently as well as work well with others. Must be able to work in any type of facility including but not limited to industrial, manufacturing, office, medical, retail, etc., where air quality, temperature and physical environment will vary. Employee must be able to maintain a flexible schedule as the demand for contract compliance and account orientation fluctuates. Employee will be expected to maintain a positive attitude to customers, co-workers and management in a highly demanding, ever-changing work environment. Employee must also be able to exercise good judgment in reporting concerns to management and seeking the involvement of others in order to best meet clients’ needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Travel to client sites to ensure contract compliance with all building maintenance services
• Participate in the evaluation and selection of Independent Contractors to perform various services for City Wide based on personal judgment, past experience, and Independent Contractor’s strengths and weaknesses, availability and professionalism
• Ability to establish and maintain effective relationships with co-workers, supervisors, Independent Contractors, and customers
• Execute City Wide operational protocols for contract compliance including, Management Strategies, New/Restart Policy, 3-star policy, complaint policy, continuous improvement notes
• Participate in all new account starts as key contact for the independent contractor
• Communicate with independent contractor regarding client complaints/requests, priorities
• Communicate daily with Facility Services Manager for any NJS revenue opportunities or supplies that may need ordered
• Provide nightly recap/report to Facility Services Manager via voice note and CRM data input.
• Participate in meetings and prepare and submit timely reports as needed
• Communicate with clients for any issues with security or disaster response that need immediate attention
• Organizing and maintaining key access for assigned accounts
• Regular attendance with a flexible schedule, including mandatory overtime, based on client demand

REQUIREMENTS

QUALIFICATIONS:

• High school diploma or general education degree (GED); three months or more related experience and/or training; or equivalent combination of education and experience;
• Ability to use excellent judgement, handle confidential materials and display a professional demeanor at all times;
• Ability to speak, write and read English fluently;
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;
• Ability to write routine reports and correspondence;
• Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;
• Ability to meet deadlines;
• Ability to use phones, email, fax, Microsoft Office, and other specific computer programs written for the position.

City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.

More on City Wide...

City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com

City Wide is an Equal Opportunity Employer