Shift Supervisor

City Wide Facility Solutions; Lawrence (KS); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Basic Life

Voluntary Life

Accident

Critical Illness

Short Term Disability

Job summary

City Wide Facility Solutions is hiring a Night Manager in the Lawrence, Kansas area to oversee contract compliance for building maintenance services and manage relationships with Independent Contractors. The role emphasizes reviewing client contracts and ensuring service level adherence.

Ideal candidates have a strong management background, excellent communication skills, and CRM experience preferred. The position supports an evening shift, with opportunities to impact multiple sites and uphold

Qualifications

• High school diploma or equivalent experience in commercial janitorial/building services.
• 3 years of management experience leading a team in multi-unit/location.
• Experience in building, facilities, janitorial, or related industry is a plus.
• Strong planning and organizational skills.
• Excellent communication and interpersonal skills.
• CRM experience preferred.
• Innovative and focused on continuous process improvement.

Responsibilities

• Develop and maintain productive relationships with Independent Contractors by communicating client priorities and solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Coordinate daily with the Facility Services Manager for issues needing immediate attention, including nightly recap via email or phone.
• Make recommendations for IC work assignments, ensure compliance with client standards and company guidelines, and discharge if not meeting SLAs.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide's New-Start Policy, Customer Complaint Policy, Four Star Policy, and other policies.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
• Other duties as necessary.

Skills

Management experience

Communication skills

CRM experience

Planning/organization

Attention to detail

Education

High school diploma

Equivalent experience

Job description

Do you have experience in building maintenance, janitorial services, or a similar industry? Do you have strong management experience and good communication skills? Are you seeking a full-time or part-time evening shift? If you answered yes, consider this great opportunity with City Wide! We are seeking a Night Manager to join our team in the Lawrence, Kansas, area! The Night Manager is responsible for assisting with the management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employees must possess the ability to review the client contract and verify that work expectations have been met. Why City Wide? City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect...by positively impacting the community of people we serve. Our vision is the be the first choice for our clients, contractors, and employees. Our values of community, accountability, and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive, and fun environment. Are you ready to join?

Essential functions

• Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with the Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting the service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide?s New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
• Other duties as necessary.

Requirements

• High school diploma required or equivalent experience in commercial janitorial services industry.
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• Building, facilities, janitorial or similar industry experience a plus!
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• CRM experience preferred

Benefits

City Wide Facility Solutions offers a competitive compensation and benefits, including

• Medical
• Dental
• Vision
• Basic Life
• Voluntary Life
• Accident
• Critical Illness
• Short Term Disability

More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.