Concierge- Full Time

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Early wage access

Paid time off

On-site parking discount

401(k) match

Employee assistance programs

Career growth opportunities

Free daily meals

Hotel room discounts

Restaurant discounts

Health benefits for full-time

Job summary

The Pfister Hotel Milwaukee, part of Marcus Hotels & Resorts, seeks a Concierge to deliver exceptional service and create memorable guest experiences. You will warmly welcome guests, anticipate needs, and coordinate dining, transportation, tours, and events.

Ideal candidates will have strong guest service skills, knowledge of Milwaukee attractions, and the ability to work evenings and weekends. The role supports Front Desk operations and promotes the Art Tour Program.

Qualifications

• Ability to work a flexible schedule, including evenings, weekends and holidays.
• Strong guest service, interpersonal and communication skills.
• Ability to build rapport and create memorable guest experiences.
• Knowledge of hotel operations or ability to learn quickly.

Responsibilities

• Deliver exceptional, personalized service by welcoming guests warmly and anticipating needs to create memorable experiences.
• Coordinate guest services including dining reservations, transportation, and local experiences.
• Provide recommendations on local restaurants, attractions, and events tailored to guest interests.
• Support Front Desk operations with inquiries, reservations, check-in/check-out, and billing questions.
• Coordinate VIP guest experiences across departments.
• Resolve guest concerns professionally and proactively.
• Maintain relationships with local vendors and internal departments to exceed guest expectations.
• Promote the hotel's Art Tour Program and share its history and artwork with guests.

Skills

Guest service excellence

Interpersonal communication

Problem solving

Organizational skills

Multitasking

Knowledge of Milwaukee attractions

Availability for evenings/weekends/hol

Tools

Opera PMS

General computer skills

Job description

Description

Do you excel at creating unforgettable moments through exceptional service, attention to detail, and genuine hospitality? Are you passionate about showcasing the best of Milwaukee while helping guests experience the rich history, art, and traditions of The Pfister Hotel? If so, we invite you to join our team as a Concierge and become part of our legendary legacy.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What you will be doing

• Deliver exceptional, personalized service by welcoming guests warmly and anticipating needs to create memorable experiences.
• Arrange and coordinate guest services, including dining reservations, transportation, entertainment, tours, special events, and other local experiences.
• Provide expert recommendations on local restaurants, attractions, cultural events, and entertainment tailored to guest interests.
• Support Front Desk operations as needed, including guest inquiries, reservations, check-in/check-out assistance, and billing questions.
• Manage VIP guest experiences by coordinating special requests, preferences, amenities, and recognition opportunities across departments.
• Resolve guest concerns professionally and proactively, ensuring a seamless and exceptional stay experience.
• Maintain strong relationships with local vendors and internal departments to deliver outstanding service and exceed guest expectations.
• Promote and lead the hotel's signature Art Tour Program while sharing the property's history, artwork, and traditions to enrich the guest experience.

Position Requirements

• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Exceptional guest service, interpersonal, and communication skills with the ability to build rapport and create memorable guest experiences.
• Strong problem-solving abilities and sound judgment, with the capacity to independently resolve guest concerns in a professional manner.
• Excellent organizational and multitasking skills, with the ability to thrive in a fast-paced hospitality environment.
• Knowledge of hotel operations, including Front Desk procedures, reservations, billing, and guest services, or the ability to quickly learn operational processes.
• Knowledge of Milwaukee's restaurants, attractions, entertainment, and local events preferred; enthusiasm for local history, art, and culture strongly desired.
• Proficiency with hotel technology systems, including Opera Property Management System and standard computer applications, preferred.
• Ability to stand and walk for extended periods and safely lift, carry, push, or pull up to 50 pounds with or without reasonable accommodation.

What's in it for you

• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted On-Site Self-Parking
• 401(k) employer match
• Access to Employee Assistance Programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
• Health and Benefit packages are available for full-time associates

Job Type: Full Time, Hourly

Pay Rate:

$19-$21, based on experience

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.