Night Manager

SOUTHALL FARM & INN; Franklin (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, dental, vision and life

Paid time off

Holiday pay

Weekly pay

401k and company match

Education reimbursement

Employee assistance program

Discounts on internal services

Free daily meals

Growth opportunities

Job summary

Southall Farm and Inn in Franklin, TN, seeks a Night Manager to act as manager on duty for all resort operations, delivering exceptional guest experiences during overnight shifts. You will support Night Audit, Guest Services, Housekeeping, F&B, Security, Events, and Engineering to ensure smooth service flow and quick issue resolution.

Requirements include 2–3 years of luxury hotel leadership, clear English communication, and the ability to supervise across departments.

Qualifications

• 2–3 years hotel operations leadership in luxury resort settings.
• Able to work overnights, weekends and holidays with reliability.
• Clear English communication, strong organizational skills.
• Experience with hotel systems and nightly financial reporting.

Responsibilities

• Act as Manager on Duty during overnight and evening shifts.
• Coordinate with Night Audit, Guest Services, Housekeeping and other teams.
• Address guest safety concerns and resolve issues promptly.
• Oversee overnight audit processes and financial reporting.
• Staffing reviews to ensure adequate coverage for the business.
• Uphold hotel policies and provide calm leadership in high pressure situations.
• Maintain knowledge of services, hours, room types, rates and promotions.

Skills

Leadership

Operations management

Guest services

Communication

Team coordination

Security awareness

Education

Bachelor's degree or related experience

Tools

Opera PMS

MS Office

Job description

Description

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Night Manager will assist and act as manager on duty for all resort operations to deliver unique and memorable experiences that immerse our guests in the luxury offerings of Southall.

Responsibilities

• Act as Manager on Duty for the property during the overnight and evening shifts
• Assisting Night Audit, Guest Services, Housekeeping, Food & Beverage, Security, Events, and Engineering team in resolving guest issues and assisting with the flow of service
• Assist guests with any safety/security concerns
• Resolve guest issues and elevate information to appropriate leaders and teams
• Proactively manage the operation, reviewing staffing and business levels to enhance the guest experience
• Administer the overnight audit process, settling balances, preparing financial reporting and ensuring each department is set-up for success in the property management system
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
• Maintain and successfully execute departmental and hotel policies
• Instills a calm, organized approach when interacting in stressful situations
• Address any major instances to guest satisfaction, escalating to Senior Leadership as needed
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Ensure that sufficient staffing is present to meet the daily business demands
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
• Demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests
• Be an expert in and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Comply with Southall Rules and Standards of Conduct as set forth in the Team Member Handbook
• Perform other duties as assigned by Southall Leadership

Requirements

• Must have 2-3 years previous hotel Operations Leadership experience in Luxury Resort experience, demonstrating progressive career growth and a pattern of exceptional performance
• Comply with attendance rules and be available to work on a regular basis, including nights, weekends and holidays
• Must be able to understand, speak, read, and write in the English language
• Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
• Excellent verbal and written communications, networking, and presentation skills (in English)
• Excellent organizational skills and attention to detail
• Demonstrated ability to manage complex tasks and prioritize competing demands in order to meet deadlines
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Demonstrated ability with constructive, team-centric leadership skills
• Excellent team skills, including but not limited to; listening, coaching, guiding, flexible working, adaptability, collaboration, and facilitation
• Excellent communication skills, including but not limited to; listening, asking questions, building consensus, presenting, obtaining buy-in
• Experience with Opera PMS system a plus
• Must be able to push, pull and lift 50 lbs.
• Available to work weekends, evenings and holidays
• Must be able to walk, stand for prolonged periods as needed
• Bachelor's Degree or higher-level education preferred, or four years related experience and/or training; or equivalent combination of education and experience

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• Weekly pay
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.