Housekeeping Supervisor

Southall; Franklin (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, dental, vision coverage

Short and long-term disability

Company-provided life insurance

Generous paid time off

9 paid holidays

Weekly pay

401k match

Education reimbursement

Employee Assistance Program

Fresh daily meals

Internal growth opportunities

Job summary

Southall is seeking a Housekeeping Supervisor to ensure exceptional cleanliness across the property and oversee Rooms and Public Areas teams. You will lead pre-shift meetings, coordinate assignments, and coach staff to uphold Southall’s standards while maintaining a welcoming guest experience.

The role requires knowledge of cleaning techniques, equipment handling, and the ability to support Rooms Leadership with organizational tasks as needed. Weekend/evening availability may be required.

Qualifications

• 1-2 years of previous laundry or housekeeping experience preferred.
• Strong verbal and written communication in English.
• Ability to read, write, and speak English sufficiently to communicate with guests and team members.

Responsibilities

• Inspect guest rooms, suites, cottages, and public areas to ensure cleanliness and standards.
• Lead daily pre-shift meetings and coordinate opening procedures and operations.
• Oversee work assignments, monitor progress, and provide coaching as needed.
• Develop knowledge of room types, layouts, and configurations and uphold cleanliness expectations.
• Communicate clearly with guests, team members, and leadership in a welcoming manner.
• Mentor housekeeping team members to foster a positive, service-focused environment.

Skills

Team leadership

Communication

Customer service

English proficiency

Physical stamina

Education

High School Diploma

Tools

Registration systems

Reservations systems

Microsoft Office

Job description

Description

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

As a leader in guest experience, the Housekeeping Supervisor plays a key role in ensuring cleanliness, smooth operation, and attention to detail across the property. This role requires expertise in cleaning techniques, safe equipment and chemical handling, and the ability to assist Rooms Leadership with organizational tasks when needed.

Responsibilities

• Inspect guest rooms, suites, cottages, and public areas to ensure cleanliness, presentation, and overall condition meet Southall’s standards. Oversee and coordinate cleaning assignments for the Rooms and Public Areas teams
• Lead daily pre-shift meetings and coordinate opening procedures, linen and terry distribution, VIP room preparations, and daily housekeeping operations. Monitor team performance and provide coaching or corrective guidance as needed
• Ensure team members consistently follow Southall’s standards, policies, and procedures. Prioritize and assign daily work, monitor progress, and follow up on completed tasks to maintain quality and consistency
• Develop and maintain a strong knowledge of Southall’s room types, layouts, amenities, and configurations. Understand and uphold the specific cleanliness, presentation, and turndown expectations for each accommodation type
• Communicate clearly and professionally with guests, team members, and leadership. Provide direction, respond to questions or concerns, and maintain a welcoming and approachable presence throughout the property
• Lead, mentor, and coach housekeeping team members to foster a positive, collaborative, and service-focused work environment. Encourage teamwork, flexibility, and a willingness to assist across daily operations
• Assist with the movement and handling of linens, supplies, and housekeeping equipment as needed

Requirements

• 1-2 years of previous laundry or housekeeping experience preferred
• Ability to deal with guest and team member concerns in a friendly and positive manner
• Ability to read, write, and speak English sufficiently to understand and communicate with guests and team members; must have excellent telephone etiquette skills
• Considerable knowledge of computer systems for registration, reservations, financial and back-up systems
• Available to work weekends, evenings and/or holidays
• Must be able to walk, stand for prolonged periods as needed
• High School Diploma preferred
• 3–5 years of hotel housekeeping or laundry experience strongly preferred, with experience in a luxury hospitality environment a plus
• Strong verbal and written communication skills in English, with the ability to communicate professionally and effectively with guests, team members, and leadership
• Exceptional attention to detail with the ability to work efficiently while maintaining accuracy, consistency, and high standards of quality
• Strong interpersonal and leadership skills, including active listening, coaching, adaptability, collaboration, and the ability to effectively guide and support a diverse team
• Ability to push, pull, and lift up to 50 pounds as needed. Must be able to stand, walk, bend, reach, and perform physical duties for extended periods
• Flexible availability to work a variety of shifts, including weekends, evenings, and holidays, based on business needs

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• Weekly pay
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.