Night Life Science Dispatcher: Logistics & Compliance

USPack; Fairlawn (OH); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

Job summary

USPack is a leading logistics provider focused on same-day delivery. The Dispatcher role connects customers, Independent Contractors, and internal teams to ensure timely, compliant shipments for healthcare and life science clients.

The position requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This full-time role offers competitive pay and benefits.

Qualifications

• Strong communication skills, written and verbal across levels.
• Excellent data entry and recordkeeping accuracy.
• Ability to prioritize in a high-volume, fast-paced environment.
• Proactive problem-solving to support timely deliveries.

Responsibilities

• Answer inbound calls from customers and Independent Contractors; enter information accurately.
• Assist Contractors with route completion issues and operational support.
• Build relationships with customers and contractors to improve satisfaction and retention.
• Process routed, on-demand, and special delivery orders per standards and procedures.
• Evaluate feasibility of order fulfillment based on service requirements and constraints.
• Assign and dispatch deliveries; monitor time-sensitive shipments to meet commitments.
• Review and manage documentation to adhere to COPs and SOPs; log PODs.

Skills

Customer service

Multitasking

Attention to detail

MS Office & CRM

Bilingual English-Spanish

Education

High school diploma

Associate’s Degree preferred

Tools

MS Office

CRM/database systems

Job description

USPack is a leading logistics provider focused on same-day delivery. The Dispatcher role connects customers, Independent Contractors, and internal teams to ensure timely, compliant shipments for healthcare and life science clients.

The position requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This full-time role offers competitive pay and benefits.