Night Kiosk Technician & Guest Service Pro

Wind Creek Hospitality; Wetumpka (AL); Presencial; USD 17.000 - 21.000; Jornada completa

Descripción de la vacante

Wind Creek Hospitality in Wetumpka, AL seeks a Kiosk Team Member for the night shift (11 PM - 7:30 AM, subject to change). You will maintain and service kiosk redemption, jackpot stations and coin machines across the facility while delivering consistently friendly, professional guest service.

The role requires basic math, high-volume cash handling experience, ability to lift 50 pounds, and flexibility to work nights, weekends and holidays; Tribal Gaming License or ability to obtain it is

Formación

• High School diploma or GED or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Six (6) months of high-volume cash handling experience- preferred
• Six (6) months’ experience using or servicing high volume cash handling equipment- preferred
• Proficient in math - a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Excellent communication and interpersonal skills in dealing with internal and external customers including vendors, outside technicians, WCH Management and WCH front line staff
• Technical and problem solving skills
• Knowledgeable in all aspects of kiosk operations, preferred
• Must be able to lift a minimum of 50 pounds
• Must successfully pass job interview, including a guest service audition
• Must be mature, possess the ability to maintain confidentiality, assume responsibility, work independently, and be self-motivated
• Possess a valid state-issued driver’s license
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

Responsabilidades

• Performs scheduled preventative maintenance on a regular basis to maintain quality function, improve equipment life, and prevent down time on all currency and coin equipment used by the Cage
• Diagnoses problems and ensures equipment is back in use quickly
• Provides prompt, friendly and courteous service to all guests in a confidential manner
• Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements
• Maintains a stable and positive background and adheres to the established dress code
• Prepares kiosk cassettes and coin bags for daily fill
• Performs emergency fills for kiosks, if needed
• Assists with daily maintenance of kiosks
• Other duties and responsibilities as assigned

Descripción del empleo

Wind Creek Hospitality in Wetumpka, AL seeks a Kiosk Team Member for the night shift (11 PM - 7:30 AM, subject to change). You will maintain and service kiosk redemption, jackpot stations and coin machines across the facility while delivering consistently friendly, professional guest service.

The role requires basic math, high-volume cash handling experience, ability to lift 50 pounds, and flexibility to work nights, weekends and holidays; Tribal Gaming License or ability to obtain it is