Night Hospital Telephone Service Rep

MedStar Health; Baltimore (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

MedStar Franklin Square Medical Center is seeking a Telephone Service Rep for the night shift. This full-time role is the first point of contact for callers, providing general information and transferring calls as needed in a 24/7 department.

Schedule: 11pm–7:30am on Saturdays and Sundays, with flexible availability to work 3 additional weeknights.

Required: High School Diploma or GED, 3 months switchboard/receptionist experience, and strong customer service, typing, and communication skills.

Qualifications

• Excellent customer services skills.
• Typing and computer skills.
• Ability to work independently.
• Verbal and written communication skills.

Responsibilities

• May create and revise the on-call schedule for various departments as required and communicates coverage to callers.
• Maintains accurate and complete logs and records as required by hospital or department procedure including long distance calls in accordance with established guidelines.
• Maintains records of physician and other professional coverage for coverage at the hospital including a sign in/out list as required. Provides answering services for designated physicians and departments and follow paging procedures for doctors and residents.
• Maintains the hospital-wide phone directory including emergency and pager numbers for physicians departmental leadership and professional staff.

Skills

Customer service

Typing

Verbal and written communication

Independent work

Education

High School Diploma or GED

Tools

Computer skills

Job description

MedStar Franklin Square Medical Center is seeking a Telephone Service Rep for the night shift. This full-time role is the first point of contact for callers, providing general information and transferring calls as needed in a 24/7 department.

Schedule: 11pm–7:30am on Saturdays and Sundays, with flexible availability to work 3 additional weeknights.

Required: High School Diploma or GED, 3 months switchboard/receptionist experience, and strong customer service, typing, and communication skills.