Night Help Desk Specialist & Mentor (2nd Tier IT)

CMIT Solutions National Corp.

Cranston (RI)

Presencial

USD 60.000 - 80.000

Jornada completa

14 días+

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Descripción de la vacante

CMIT Solutions National Corp. in Rhode Island is seeking a Help Desk Specialist to join our Service Desk team. The role provides advanced technical support as a second-tier resource and mentors junior technicians, ensuring high service standards for our clients.

The position runs 11:00pm–7:00am and requires weekend and holiday work. The ideal candidate has at least 3 years IT experience, strong Microsoft 365, Windows, and Active Directory skills, plus the ability to document solutions and

Formación

Associate’s degree in Information Technology, Computer Science, or a related field or equivalent work experience.
Minimum of 3 years of experience in IT support or a related technical role.
Proficient in supporting Microsoft 365, Windows OS, and Active Directory.
Familiarity with RMM and PSA tools.
Strong problem-solving skills and the ability to handle pressure in a fast-paced environment.
Ability to work independently and in a team-oriented environment.
Excellent communication skills—both written and verbal with a strong customer service orientation.

Responsabilidades

Provide technical support for intermediate-level hardware, software, and networking issues.
Troubleshoot intermediate issues related to Windows, Microsoft 365, Active Directory, and common line-of-business applications.
Document troubleshooting steps, solutions, and known issues in the knowledge base.
Provide support and coaching to junior help desk technicians.
Assist with onboarding new Help Desk technicians.
Document issues, resolutions, and processes in the knowledge base.