Night Guest Services Agent – Warm Check-in & Support

Colonial Group; Tamuning (GU); On-site; USD 26,000 - 36,000; Full time

Job summary

Westin Resort Guam is seeking a Reception Agent for the graveyard shift. You will warmly welcome guests, manage registrations, handle check-ins/outs, and assist with billing and guest services. Strong communication and a courteous, professional attitude are essential.

Requirements include a high school diploma and at least one year in customer service within hospitality or retail. Multilingual ability is a plus; flexible scheduling is expected in this cyclical industry.

Qualifications

• High School or equivalent education required.
• Good verbal and written communication skills.
• Minimum one year of customer service experience within hotel/leisure/retail.
• Ability to converse in two or more languages preferred.

Responsibilities

• Greet guests on arrival and assist with registration.
• Interact with guests and staff to resolve issues and fulfill requests.
• Handle check-in/check-out functions and process payments.
• Manage messages, packages and guest mail.
• Ensure guest privacy and security during registration.

Skills

Customer service

Communication skills

Multitasking

Phone handling

Attention to detail

Confidentiality

Education

High School Diploma

Job description

Westin Resort Guam is seeking a Reception Agent for the graveyard shift. You will warmly welcome guests, manage registrations, handle check-ins/outs, and assist with billing and guest services. Strong communication and a courteous, professional attitude are essential.

Requirements include a high school diploma and at least one year in customer service within hospitality or retail. Multilingual ability is a plus; flexible scheduling is expected in this cyclical industry.