Night Guest Services Agent — Free Cruise Perk & Growth

Princess Cruises and Holland America Line; Alaska; On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Travel already included?

Seasonal employment

Employee activities

Professional growth

Equal opportunity employer

Job summary

Princess Cruises and Holland America Line seeks an Agent, Guest Services - Night at Denali Princess Wilderness Lodge to greet guests, handle requests, and support nightly operations.

Seasonal full-time role requires a strong service mindset, ability to work overnight, and knowledge of lodge services. You will answer calls, provide information, and collaborate with teams to ensure memorable Alaska experiences.

Qualifications

• Must pass a pre-employment background check.
• Minimum age of 18 years to reside in company housing, where available.
• Must be eligible to work in the United States; no visa sponsorship provided.

Responsibilities

• Work independently overnight to provide customer service, including problem-solving and processing requests, with nightly info for morning supervisor.
• Produce a variety of reports using multiple software systems.
• Apply knowledge of lodge products, services, and policies to guests.
• Provide general area and lodge information.
• Answer all calls from guests and employees, including texting app and radio.
• Maintain nightly records of guest calls, deliveries and wake-up calls.
• Participate in weekly night auditor rotation and perform revenue audits.

Skills

Customer service

Problem solving

Time management

Teamwork

Independence

Safety compliance

Job description

Princess Cruises and Holland America Line seeks an Agent, Guest Services - Night at Denali Princess Wilderness Lodge to greet guests, handle requests, and support nightly operations.

Seasonal full-time role requires a strong service mindset, ability to work overnight, and knowledge of lodge services. You will answer calls, provide information, and collaborate with teams to ensure memorable Alaska experiences.