Night Guest Attendant

HMC Hotel Management Consulting; Saint Joseph (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

HMC Hotel Management Consulting est à la recherche d'un Night Guest Attendant pour rejoindre la petite équipe de professionnels de l'hospitalité. Dans ce rôle, vous serez responsable de l'accueil des clients la nuit, de la sécurité de la propriété et de l'exécution de tâches de nettoyage. Une excellente communication et des compétences en service à la clientèle sont essentielles pour ce poste. Des opportunités de croissance professionnelle et des bénéfices tels que l'accès à DailyPay et des soins médicaux complets sont proposés.

Benefits

Accès à DailyPay

Assurance médicale, dentaire et visuelle

Programme d'assistance aux employés

Opportunités d'évolution de carrière

Qualifications

• Minimum d'un an d'expérience en service client.
• Compétences en informatique nécessaires.
• Excellentes compétences en communication requises.

Responsibilities

• Inspection régulière de la propriété pour assurer la sécurité.
• Accueil des clients lors des enregistrements et départs.
• Responsabilités de nettoyage et d'entretien pendant le quart de nuit.

Skills

Communication

Organisation

Résolution de problèmes

Service client

Job description

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Exciting Opportunity: Night Guest Attendant at My Place Hotel in Saint Joseph, MO!

About the Role: Hotel Management & Consulting is seeking a positive, professional, and problem-solving Night Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. This position primarily involves working independently during the overnight shift.

Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits

• Hourly Rate: Dependent on experience, $15.75 - $17.75.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.
  
  

Primary Duties

• Property Inspections: Conduct regular physical inspections of the property throughout the night, ensuring safety and security.
• Guest Services: Assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing any guest needs or concerns.
• Laundry Duties: Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property. Perform room preps for any rooms that housekeeping was unable to clear during day shift.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.
  
  

Preferred Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
  
  

Physical Requirements

• Repetitive climbing of stairs.
• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.
  
  

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.

We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.

Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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