Night Guest Attendant

HMC Hotel Management Consulting; Ceres (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is looking for a Night Guest Attendant to join their team. This role is crucial as you will be the first point of contact for guests during the overnight shift, ensuring a welcoming atmosphere and addressing any needs or concerns. You will conduct property inspections, assist with guest services, and maintain cleanliness throughout the facility. The company values a performance-based culture, offering opportunities for growth and a supportive environment. If you are proactive, possess strong problem-solving skills, and have a passion for customer service, this position is perfect for you.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

DailyPay Access

Employee Assistance Program

Career Growth Opportunities

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Excellent communication and organizational skills are essential.

Responsibilities

• Conduct property inspections and ensure safety and security throughout the night.
• Assist guests with check-in/check-out and address their needs.

Skills

Customer Service

Problem-Solving

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma

Tools

Computer Skills

Job description

Exciting Opportunity: Night Guest Attendant at WoodSpring Suites in Ceres, CA!

About the Role:

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Night Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. This position primarily involves working independently during the overnight shift.

Our Culture:

We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $17.25 - $19.25.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties:

• Property Inspections: Conduct regular physical inspections of the property throughout the night, ensuring safety and security.
• Guest Services: Assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing any guest needs or concerns.
• Laundry Duties: Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property. Perform room preps for any rooms that housekeeping was unable to clear during day shift.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Preferred Qualifications:

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.

Physical Requirements:

• Repetitive climbing of stairs and occasionally ladders.
• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.