Night Grocery Service Lead: Freshness & Customer Experience

Kroger Family of Companies; Newport (KY); On-site; USD 28,000 - 40,000; Full time

Job summary

Kroger Family of Companies in Newport, KY is seeking a store associate to deliver outstanding customer service, assist the department manager, and support sales and profit goals while upholding safety and quality standards.

You will help customers, maintain a clean environment, stock, check dates, and follow food safety regulations. This role emphasizes teamwork, attentiveness to ads, and a welcoming store atmosphere.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.
• Retail experience preferred.
• Second language skills are a plus.

Responsibilities

• Promote trust and respect among associates
• Create an environment that makes customers feel welcome by answering questions about products
• Gain knowledge of products sold and respond to questions/suggestions
• Recommend grocery items and inform customers of specials
• Check product quality and review sell-by dates
• Label, stock and inventory department merchandise and provide fresh products
• Report ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with ads and promotions
• Adhere to all food safety regulations and guidelines
• Maintain proper temperatures in cases and coolers and log temperatures
• Reinforce safety programs and notify management of unsafe conditions
• Inspect equipment and notify management of needed repairs
• Notify management of customer or employee accidents
• Report safety risks and illegal activity
• Must be able to perform essential job functions with or without accommodation

Skills

Stress management

Effective communication

Basic math

Retail experience

Second language

Job description

Kroger Family of Companies in Newport, KY is seeking a store associate to deliver outstanding customer service, assist the department manager, and support sales and profit goals while upholding safety and quality standards.

You will help customers, maintain a clean environment, stock, check dates, and follow food safety regulations. This role emphasizes teamwork, attentiveness to ads, and a welcoming store atmosphere.