Night Grocery Department Lead - Customer Experience

Kroger Co.; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Job summary

Kroger Co. in Omaha seeks a department leader to deliver outstanding customer experiences, supervise grocery operations, and uphold safety and cleanliness.

You will manage scheduling, train associates, create business plans, and execute promotions while controlling expenses and inventory. The role emphasizes teamwork, compliance with laws, and the Customer 1st strategy to ensure customers return.

Qualifications

• Must have effective communication skills.
• Knowledge of basic math including counting, addition, and subtraction.
• Ability to handle stressful situations and remain composed.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates at all levels.
• Collaborate with associates and promote teamwork to achieve store goals.
• Establish department performance goals and empower associates to meet them.
• Develop scheduling to manage customer volume during hours of operation.
• Train associates on performance and participate in appraisals.
• Adhere to laws and company guidelines.
• Know products in the department and respond to questions.
• Suggest products and offer samples to customers.
• Inform customers of grocery specials and promotions.
• Plan and execute a department business plan and promotions.
• Submit seasonal critiques to the sales/merchandising supervisor.
• Monitor inventory and stock levels and manage pricing changes.
• Plan, organize and supervise the inventory process.
• Train on inventory/stocking and Computer Assisted Ordering.

Skills

Effective communication

Basic math

Stress management

Education

High school education or equivalent

Job description

Kroger Co. in Omaha seeks a department leader to deliver outstanding customer experiences, supervise grocery operations, and uphold safety and cleanliness.

You will manage scheduling, train associates, create business plans, and execute promotions while controlling expenses and inventory. The role emphasizes teamwork, compliance with laws, and the Customer 1st strategy to ensure customers return.