Night Grocery Associate: Fresh, Customer-First Service

Kroger; Charleston (WV); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger in Charleston, WV is seeking team members to deliver outstanding customer service and maintain a safe, clean environment. You will assist the department manager in achieving sales and profit goals while upholding quality standards and the Customer 1st strategy.

Responsibilities include answering customer questions, stocking and labeling merchandise, ensuring product freshness, and enforcing food safety and safety protocols.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome, important, and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with suggestions.
• Recommend grocery items to customers and inform them of specials.
• Check product quality to ensure freshness and review sell-by dates.
• Label, stock, and inventory department merchandise and provide fresh products.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude at all times.
• Stay current with ads and promotions (present, future, seasonal).
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Reinforce safety procedures and report unsafe conditions.
• Inspect equipment and notify management of needed repairs.
• Notify management of accidents involving customers or employees.
• Report safety risks, issues, and illegal activity (theft, robbery, fraud).
• Perform all essential job functions with or without reasonable accommodation.

Skills

Stress management

Basic math

Communication skills

Job description

Kroger in Charleston, WV is seeking team members to deliver outstanding customer service and maintain a safe, clean environment. You will assist the department manager in achieving sales and profit goals while upholding quality standards and the Customer 1st strategy.

Responsibilities include answering customer questions, stocking and labeling merchandise, ensuring product freshness, and enforcing food safety and safety protocols.