Night Front Desk Auditor: Guest Experience & Reporting

Embassy Suites by Hilton Newark Wilmington South; Newark (DE); On-site; USD 25,000 - 36,000; Full time

Job summary

Embassy Suites by Hilton Newark Wilmington South is seeking a night auditor who enjoys people, provides outstanding customer service, and has bookkeeping experience. This overnight position offers training and room to grow within a professional hospitality team.

Responsibilities include handling front desk duties, processing reservations and check-ins, auditing financial records, and producing reports for management.

Qualifications

• Proficiency with computers is required; experience with reservation and accounting software is desired.
• High school diploma or equivalent required; some college preferred.
• Flexible overnight hours are required.
• Excellent customer service and communication skills are required.
• Front desk clerk duties, guest services, night auditor or hospitality experience preferred but not required.

Responsibilities

• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required.
• Make sure every hotel guest has a pleasant stay.
• Process additional administrative, bookkeeping and accounting procedures as required.
• Produce and distribute daily weekly and monthly reports to hotel management, department heads and general manager.
• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation and occupancy percentages.

Skills

Customer service

Communication

Flexibility

Education

High school diploma or equivalent

Some college preferred

Tools

Reservation software

Accounting software

Job description

Embassy Suites by Hilton Newark Wilmington South is seeking a night auditor who enjoys people, provides outstanding customer service, and has bookkeeping experience. This overnight position offers training and room to grow within a professional hospitality team.

Responsibilities include handling front desk duties, processing reservations and check-ins, auditing financial records, and producing reports for management.