Night Dispatcher

US Foods, Inc.; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

US Foods, Inc. is seeking a Dispatcher to coordinate driver assignments and ensure timely distribution to customers.

Schedule is Sunday through Thursday, 8:00pm to 4:00am, with duties including monitoring driver performance, using Omnitracs, and escalating issues to managers. This role requires at least one year of transportation or logistics experience, strong communication, and proficiency with Word, Excel, Access and Outlook.

Qualifications

• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Strong teamwork skills with the ability to support others in the department and division.

Responsibilities

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations.
• Ensure that customer’s needs are being met in a prompt and professional manner and elevate issues to managers and sales force.
• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
• Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.
• Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
• Other duties as assigned by manager.

Skills

Effective communication

Customer service

Math/analytical skills

MS Word/Excel/Access/Outlook

Problem solving

Teamwork

Education

High school diploma or GED/equivalent

Job description

BASIC PURPOSE

The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.

Schedule: Sunday - Thursday, 8:00pm - 4:00am

ESSENTIAL DUTIES AND RESPONSIBILITIES

• - Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.
• - Ensure that customer’s needs are being met in a prompt and professional manner and elevate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues, and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
• - Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
• - Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.
• - Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
• - Other duties as assigned by manager.

SUPERVISION

• - N/A

RELATIONSHIPS

• - Internal: Drivers, transportation managers and supervisors, sales
• - External: Customers

WORK ENVIRONMENT

The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• - Minimum one year of transportation or logistics experience.

Knowledge/Skills/Abilities :

• - Effective communication both verbally and in writing.
• - Excellent telephone and customer service ability.
• - Math, analytical, and organizational skills with high attention to detail.
• - Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• - Problem solving and critical thinking abilities to solve problems of limited scope.
• - Strong teamwork skills with the ability to support others in the department and division.

Education

• - High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• - Prior dispatcher experience preferred.
• - Knowledge of DOT Hours of Service Regulations and driver logs.
• - Knowledge of our geographic delivery area.

PHYSICAL QUALIFICATIONS

- Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

• STAND OCCASIONALY
• WALK OCCASIONALY
• DRIVE VEHICLE OCCASIONY
• SIT FREQUENTLY
• LIFT
• 1-10 lbs (Sedentary) OCCASIONALLY
• 11-20 lbs (Light) OCCASIONALLY
• 21-50 lbs (Medium) OCCASIONALLY
• 51-100 lbs (Heavy) OCCASIONALLY
• Over 100 lbs (Very Heavy) N/A
• CARRY
• 1-10 lbs (Sedentary) OCCASIONALLY
• 11-20 lbs (Light) OCCASIONALLY
• 21-50 lbs (Medium) OCCASIONALLY
• 51-100 lbs (Heavy) N/A
• Over 100 lbs (Very Heavy) N/A
• PUSH/PULL*1 OCCASIONALLY
• CLIMB/BALANCE*2 OCCASIONALLY
• STOOP/SQUAT OCCASIONALLY
• KNEEL OCCASIONALLY
• BEND OCCASIONALLY
• REACH ABOVE SHOULDER FREQUENTLY
• TWIST OCCASIONALLY
• GRASP OBJECTS*3 OCCASIONALLY
• MANIPULATE OBJECTS*4 OCCASIONALLY
• MANUAL DEXTERITY*5 FREQUENTLY
• 1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)
• 2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)
• 3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)
• 4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)
• 5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$18 - $28

***EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***