Dispatcher

US Foods, Inc.; Zebulon (NC); On-site; USD 25,000 - 39,000; Full time

Job summary

US Foods, Inc. is seeking a Dispatcher to coordinate driver assignments and activities, ensuring on-time distribution to our customers while escalating issues when service is at risk.

The role includes night shifts (Sunday–Thursday, 8:00pm–4:00am) in a warehouse environment, requiring attention to safety protocols and strong communication with drivers, managers, and sales teams.

Qualifications

• Minimum one year of transportation or logistics experience.
• Strong communication and customer service abilities.
• Proficient with Microsoft Word, Excel, Access, and Outlook.
• Ability to analyze data and stay detail-oriented.
• Teamwork and collaborative mindset.

Responsibilities

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations.
• Escalate issues promptly to managers and sales force when service failures occur.
• Reassign routes as needed to solve service issues and ensure drivers log POD.
• Coordinate trailer, tractor, and backhaul assignments to support logistics operations.
• Inspect drivers' appearance for proper uniform and PPE.

Skills

Communication

Telephone skills

Customer service

Math & analytics

Organizational skills

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Join Our Community of Food People!

BASIC PURPOSE
The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.

Schedule: Sunday - Thursday, 8:00pm - 4:00am

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.
• Ensure that customer’s needs are being met in a prompt and professional manner and escape issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
• Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.
• Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
• Other duties as assigned by manager.

SUPERVISION

• N/A

RELATIONSHIPS

• Internal: Drivers, transportation managers and supervisors, sales
• External: Customers

WORK ENVIRONMENT

• The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• Minimum one year of transportation or logistics experience.

Knowledge/Skills/Abilities:

• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Prior dispatcher experience preferred.
• Knowledge of DOT Hours of Service Regulations and driver logs.
• Knowledge of our geographic delivery area.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND OCCASIONALLY

WALK OCCASIONALLY

DRIVE VEHICLE OCCASIONALLY

SIT FREQUENTLY

LIFT

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) OCCASIONALLY

Over 100 lbs (Very Heavy) N/A

CARRY

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

PUSH/PULL*1 OCCASIONALLY

CLIMB/BALANCE*2 OCCASIONALLY

STOOP/SQUAT OCCASIONALLY

KNEEL OCCASIONALLY

BEND OCCASIONALLY

REACH ABOVE SHOULDER FREQUENTLY

TWIST OCCASIONALLY

GRASP OBJECTS*3 OCCASIONALLY

MANIPULATE OBJECTS*4 OCCASIONALLY

MANUAL DEXTERITY*5 FREQUENTLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

$18 - $28

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***