Night Dispatcher

US Multimodal Group; California; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision insurance

401(k) with company match

Paid time off

Job summary

U.S. Multimodal Group in Rancho Dominguez, CA is seeking a proficient Dispatcher to coordinate freight movement, dispatch drivers, and ensure on-time deliveries while maintaining clear communication with customers.

The role requires familiarity with port drayage and intermodal operations in Southern California. Ideal candidates will have 1–2 years of port drayage experience, knowledge of the LA/LB ports, and proficiency with Profit Tools or similar TMS, along with MS Office.

Qualifications

• 1–2 years port drayage experience, familiarity with Port of LA/LB and terminal websites
• High School Diploma or equivalent required
• Knowledge of local Southern California roads/freeways
• Experience with Transportation Management Systems (Profit Tools or similar)
• PC skills: Word, Excel, Outlook

Responsibilities

• Schedule and dispatch drivers to locations per customer requests and needs
• Communicate proactively with drivers, customers, and stakeholders about updates and issues
• Maintain accurate records of dispatch activities, logs, and shipment details
• Coordinate with third parties to ensure smooth operations and timely deliveries
• Handle urgent situations and provide solutions to minimize disruptions
• Ensure safety/regulatory compliance (DOT, BIT program, hazmat knowledge)
• Utilize Profit Tools or similar TMS for operations
• Respond to customer inquiries professionally and maintain relationships
• Collaborate with sales to ensure customer satisfaction and retention
• Assist with ad-hoc reporting and process improvement initiatives

Skills

Port drayage experience

Dispatching

TMS proficiency

Communication skills

MS Office

Education

High School Diploma

Tools

Profit Tools

MS Excel

Job description

RegionalABOUT US:

U.S. Multimodal Group (USMMG) is a company that specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector.

Harbor Division U.S. Multimodal Transport, LLC a subsidiary of U.S. Multimodal Group, LLC has been a long-standing staple in the trucking community since 1986. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. As the company continues to grow and move forward with drayage increases we are looking for a highly motivated, independent dispatcher to cover the 2nd/night shift.

Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify, and a background check is required.

Job Summary

This position is onsite located in Rancho Dominguez, CA - We are seeking a proficient Dispatcher to join our team at Harbor Division. This role is key to coordinating the movement of freight, managing driver dispatch to ensure timely delivery of goods while effectively communicating with customers. Ability to prioritize tasks and meet deadlines. The ideal candidate will have a background in trucking or the intermodal industry and will be able to thrive in a fast-paced dynamic environment with excellent communication and critical thinking skills.

Key Responsibilities

The ideal candidate will be familiar with the Ports of Long Beach and Los Angeles in addition to the local railroads. Must have strong knowledge of terminal appointment processes including Pier Pass. Good interpersonal/team player attributes. Must have strong verbal and written communication skills.

• Schedule and dispatch drivers to appropriate locations according to customer requests, specifications, or needs.
• Communicate proactively with drivers, customers, and other stakeholders regarding updates and issues. Ensure appropriate communication to customer accounts involving any additional accessorial fees (port wait time, stop offs, pre-pulls, etc.).

• Maintain accurate records of dispatch activities, driver logs, and shipment details.
• Coordinate with third parties to ensure smooth operations and timely deliveries.
• Handle urgent situations and provide solutions to minimize disruptions.

• Ensure compliance with all safety regulations and company policies. Familiarity with hazardous materials, overweight, DOT regulations and BIT program requirements.

• Utilize Transportation Management System (Profit Tools).
• Address customer inquiries professionally and promptly, maintaining positive relationships and high customer satisfaction.
• Collaborate with the sales team to ensure customer satisfaction and retention.
• Assist with special projects and ad-hoc reporting requests from management.
• Participate in process improvement initiatives to streamline operations and customer service.

EXPERIENCE REQUIRED

• Minimum 1-2 years port drayage experience, with knowledge of the Port of LA/LB, including terminal websites.
• Minimum Education: High School Diploma required.
• Knowledge of local roads and freeways in Southern California.
• Experience with Transportation Management Systems (Profit Tools or similar)
• PC Experience: Microsoft Word, Excel, and Outlook

WHAT WE OFFER:

• Offering a competitive salary (based on experience).
• Benefits include; Vacation time off, Paid Holidays, medical, dental, vision, company paid Life and Long-term disability, and additional options.
• Company offers a 401(k) program with company match for eligible employees.
• A dynamic, exciting, and mission-driven work environment.

Schedule:

• 8 hour shift
• Monday to Friday; 4:00pm – 12:30am
• Overtime and weekends as needed

Equal Opportunity Statement:

U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.