Night Customer Service Representative

Capital Seaboard & G. Cefalu & Bro., Inc. (CGC Holdings, Inc); New Bedford (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Vacations

Paid Holidays

Health, Dental and Medical Benefits

Weekly pay

Life Insurance

Employee discounts for travel and etc.

401k

Employee Stock Purchase Plan

Job summary

The Chefs' Warehouse in New Bedford, MA is seeking a Night Customer Service Representative to listen to customer issues and offer quick, accurate solutions. You will enter orders, run production reports, and assist with pricing, credits, and AR/AP while collaborating with sales and warehouse teams to ensure top-tier service.

Required: high school diploma, 4+ years in customer service/sales, 2–4 years meat industry experience, English fluency (Spanish a plus).

Qualifications

• High School Diploma or higher required.
• 2-4 years of meat industry experience required.
• Minimum 4 years in customer service/sales required.
• Fluent in English; Spanish a plus.
• Strong technology skills; Canopy system a plus.

Responsibilities

• Receive calls, emails, faxes and enter orders into the system.
• Run production reports for warehouse team.
• Inform customers of substitutions or stock issues per process.
• Coordinate with outside sales and direct calls to the appropriate team.
• Maintain customer relationships and provide excellent service.
• Assist with processing special orders, price lists, credits, AR/AP.
• Provide backup coverage and support workload when needed.

Skills

Customer service

Sales support

multitask

Education

High School Diploma

Tools

Canopy system

Job description

Job Description

Posted Wednesday, August 26, 2026 at 4:00 AM

About Sid Wainer

For over 100 years, Sid Wainer has been a trusted partner to chefs—delivering exceptional ingredients that inspire menus and elevate kitchens. Family-founded in 1914, Sid Wainer has grown from a regional produce supplier into a leading curator of specialty foods. From peak-season produce to artisan cheeses, premium olive oils, fine chocolates, and center-of-the-plate offerings like meats and seafood, Sid Wainer sources the best of the best from around the world. Our relationships with farmers, producers, and food artisans—combined with a deep understanding of culinary trends—allow us to bring chefs exactly what they need to create standout dining experiences. Rooted in tradition and driven by innovation, Sid Wainer continues to serve New England’s finest chefs with integrity, passion, and a chef-first mindset.

Position Summary

Our growing organization is looking for a skilled problem solver to join our team as a Night Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

What You’ll Do

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
• Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Assist with AR/AP functions.
• Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
• Attend sales meetings and take part in sales activities as needed.
• Additional projects or tasks may be assigned as needed.

About You

• High School Diploma or higher degree required.
• 2-4 years of meat industry experience required.
• Minimum 4 years in customer service/sales required.
• Ability to read, write, and speak fluently in English language required. Spanish a plus.
• Strong technology and computer skills required. Experience with Canopy system a plus.
• Must be a team player with a positive attitude.
• Self-motivated, professional ability to multitask, and work well under pressure.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.

Job Details

Pay Type: Hourly

Hiring Min Rate: 20 USD

Hiring Max Rate: 20 USD

Location: 2301 Purchase St, New Bedford, MA 02746, USA