Day Customer Service Representative

The Chefs' Warehouse; New Bedford (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Vacations

Paid Holidays

Health Benefits

Dental Benefits

Weekly Pay

Life Insurance

Above-Cost Purchase

Employee Travel Discounts

401k

Employee Stock Purchase Plan

Job summary

The Chefs' Warehouse is seeking a Day Customer Service Representative in New Bedford, MA. You will handle calls, emails, and orders, while maintaining strong customer relationships and ensuring accurate order processing.

The ideal candidate has 2-4 years in meat industry experience, at least 4 years in customer service or sales, and excellent English communication skills; Spanish is a plus. Proficiency with Canopy and a collaborative mindset are valued.

Qualifications

• 2-4 years of meat industry experience required.
• Minimum 4 years in customer service/sales required.
• English fluency required; Spanish a plus.
• Strong technology and computer skills required.

Responsibilities

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
• Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Assist with AR/AP functions.
• Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
• Attend sales meetings and take part in sales activities as needed.
• Additional projects or tasks may be assigned as needed.

Skills

Meat industry experience

Customer service experience

English fluency

Team player

Tech skills

Canopy experience

Education

High School Diploma or higher

Tools

Canopy

Job description

About Sid Wainer

For over 100 years, Sid Wainer has been a trusted partner to chefs—delivering exceptional ingredients that inspire menus and elevate kitchens. Family-founded in 1914, Sid Wainer has grown from a regional produce supplier into a leading curator of specialty foods. From peak-season produce to artisan cheeses, premium olive oils, fine chocolates, and center-of-the-plate offerings like meats and seafood, Sid Wainer sources the best of the best from around the world. Our relationships with farmers, producers, and food artisans—combined with a deep understanding of culinary trends—allow us to bring chefs exactly what they need to create standout dining experiences. Rooted in tradition and driven by innovation, Sid Wainer continues to serve New England’s finest chefs with integrity, passion, and a chef-first mindset.

About Sid Wainer

For over 100 years, Sid Wainer has been a trusted partner to chefs—delivering exceptional ingredients that inspire menus and elevate kitchens. Family-founded in 1914, Sid Wainer has grown from a regional produce supplier into a leading curator of specialty foods. From peak-season produce to artisan cheeses, premium olive oils, fine chocolates, and center-of-the-plate offerings like meats and seafood, Sid Wainer sources the best of the best from around the world. Our relationships with farmers, producers, and food artisans—combined with a deep understanding of culinary trends—allow us to bring chefs exactly what they need to create standout dining experiences. Rooted in tradition and driven by innovation, Sid Wainer continues to serve New England’s finest chefs with integrity, passion, and a chef-first mindset.

Position Summary

Our growing organization is looking for a skilled problem solver to join our team as a Day Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

What you'll do

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
• Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Assist with AR/AP functions.
• Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
• Attend sales meetings and take part in sales activities as needed.
• Additional projects or tasks may be assigned as needed.

About you

• High School Diploma or higher degree required.
• 2-4 years of meat industry experience required.
• Minimum 4 years in customer service/sales required.
• Ability to read, write, and speak fluently in English language required. Spanish a plus.
• Strong technology and computer skills required. Experience with Canopy system a plus.
• Must be a team player with a positive attitude.
• Self-motivated, professional ability to multitask, and work well under pressure.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.