Night Control Room Coordinator - Security Operations

Western Tidewater Regional Jail; Suffolk (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Western Tidewater Regional Jail is seeking a Central Control Room Coordinator to monitor and control facility activity from the Central Control Room. This full-time position requires handling security, communications, and audio-visual systems while maintaining calm and accurate responses in emergencies.

The role emphasizes strong computer skills, multitasking ability, and clear communication with staff, visitors, and external agencies. Shift coverage ensures 24/7 facility operations and security.

Qualifications

• High school diploma or equivalent.
• Excellent computer skills and the ability to learn and operate specialized electronic security and communications systems.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to remain alert, focused, and composed while monitoring multiple systems and responding to changing circumstances.
• Ability to work as part of a team and communicate effectively with staff, visitors, supervisors, and outside agencies.
• Ability to work as essential personnel, including schedules and circumstances necessary to support continuous facility operations.

Responsibilities

• Monitor facility camera systems, touchscreen computers, radio systems, intercoms, and other security tech.
• Identify and report safety hazards, security threats, disturbances, alarms, and irregularities to supervisors.
• Operate doors and gates and verify staff ID badges before entry/exit.
• Activate and direct security personnel to areas needing assistance.
• Maintain backup panel control for all housing areas.
• Maintain accurate electronic daily logs and documentation.
• Direct visitors to appropriate areas and provide information to the public.
• Answer calls, route them appropriately, and provide basic information about inmates and policies.
• Communicate with outside agencies during emergencies and incidents.
• Provide briefings with oncoming and off-going staff to ensure continuity.
• Perform other duties to support safety and security.

Skills

Computer skills

Multitasking

Verbal communication

Written communication

Teamwork

Situational awareness

Essential personnel

Education

High school diploma or equivalent

Tools

Security systems

Surveillance cameras

Access-control systems

Radio/telecom equipment

Job description

Western Tidewater Regional Jail is seeking a Central Control Room Coordinator to monitor and control facility activity from the Central Control Room. This full-time position requires handling security, communications, and audio-visual systems while maintaining calm and accurate responses in emergencies.

The role emphasizes strong computer skills, multitasking ability, and clear communication with staff, visitors, and external agencies. Shift coverage ensures 24/7 facility operations and security.