Night Cage Shift Supervisor — Cash Handling & Team Lead

Delaware Park Casino & Racing; Wilmington (DE); In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

Delaware Park Casino & Racing in Wilmington, DE seeks a experienced Cage Operations Supervisor to lead cashiering staff and maintain secure, accurate handling of cash and records. The role requires oversight of main and reserve banks, staff scheduling and training, and ensuring adherence to internal controls and gaming regulations.

You will recruit, coach and discipline staff as needed, assign locations, and uphold professional guest relations while resolving inquiries and complaints.

Competenze

• Two to three years of cashier experience.
• One year of supervisory experience.
• Ability to successfully complete the background check and Delaware Lottery licensing.
• Understand all internal controls for the department; knowledge of gaming regulations and compliance.
• Knowledge of Currency Transaction Reporting (CTR) requirements.
• Proficiency with Microsoft Windows systems.
• Strong leadership, interpersonal, customer relations and communication skills.
• Ability to lift, push, or pull up to 50 lbs.

Mansioni

• Create and maintain a fun, entertaining and exciting environment with flawless service delivery.
• Safeguard currency, coins, tickets, tokens, forms and records related to VLT Cashiering Operations.
• Custody of cage inventory including main bank, reserve bank, employee window and front window inventories.
• Direct supervision, scheduling and training of all cashiering functions.
• Assist with recruiting, training and coaching/discipline of Cage Operations staff.
• Assign team members to locations as necessary.
• Communicate effectively with team members and guests to promote positive relations.
• Listen to, evaluate and respond to guest complaints and resolve them with good judgment.
• Maintain professionalism when working with team members and guests.
• Promote outstanding guest relations and teamwork.
• Performs all other duties as assigned.

Descrizione del lavoro

Delaware Park Casino & Racing in Wilmington, DE seeks a experienced Cage Operations Supervisor to lead cashiering staff and maintain secure, accurate handling of cash and records. The role requires oversight of main and reserve banks, staff scheduling and training, and ensuring adherence to internal controls and gaming regulations.

You will recruit, coach and discipline staff as needed, assign locations, and uphold professional guest relations while resolving inquiries and complaints.