Night Auditor: Welcoming Guest Services & Operations

Hotel Equities; Lincolnshire (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Paid Vacation

401(k) Plan

EAP

Career Growth

Hotel Discounts

Referral Program

Life Insurance

FSA

Parental Leave

Third-Party Discounts

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable Night Auditor to join our team. This Front Office position delivers welcoming, efficient, and professional service during guest arrivals, stays, and departures.

As Night Auditor, you'll process reservations, payments, and guest requests, maintain accurate records, and collaborate with housekeeping, maintenance, and other departments to ensure exceptional experiences 24/7.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, front desk, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Cash handling

Computer skills

Professionalism

Education

High school diploma or equivalent

Tools

PMS

POS systems

Microsoft Office

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable Night Auditor to join our team. This Front Office position delivers welcoming, efficient, and professional service during guest arrivals, stays, and departures.

As Night Auditor, you'll process reservations, payments, and guest requests, maintain accurate records, and collaborate with housekeeping, maintenance, and other departments to ensure exceptional experiences 24/7.