Night Auditor (Full-Time Seasonal)

MOUNTAIN LAKE; Lake Wales (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Mountain Lake is seeking a Night Auditor to manage guest services at the club, acting as the front desk contact for Members and guests with a focus on accuracy and guest satisfaction.

You will handle check-in/out, process guest information, and coordinate with Bellman and F&B to ensure seamless service in a fast-paced environment.

Qualifications

• Excellent customer service and interpersonal skills.
• Proficient in English grammar.
• Computer software including Microsoft Office.
• Operating office equipment such as photocopiers, scanners, fax machines, and multi-line phone systems.

Responsibilities

• Check-in/out guests at Colony House and resolve reservation errors.
• Greet Members and guests and direct inquiries to the appropriate department.
• Input guest credit card and update guest information in the system.
• Coordinate with Bellman and F&B for services as needed.
• Post charges to guest accounts and maintain accuracy.
• Prepare and distribute reports for staff.
• Provide information on transportation, airports and local attractions.
• Schedule spa services and dinner reservations as required.
• Run night audit and address reservation issues promptly.
• Communicate essential information to Leadership and Front Desk teams.

Skills

Excellent customer service

Proficient in English grammar

Microsoft Office

Office equipment handling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

SUMMARY

This position is responsible for guest services at the club as set forth herein to keep the club functioning at top efficiency. The Night Auditor will function at the hotel front desk and be the point of contact for Members and guests – providing helpful and knowledgeable service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete Guests’ Check-in/out of the Colony House.


• Greet Members and guests, handle inquiries, phone calls and direct them to the appropriate department according to their needs.


• Input guest credit card and update any guest information within the system.


• Communicate with other areas to arrange services, such as Bellman and F&B.


• Post any charges to guest accounts.


• Prepare and distribute reports for staff.


• Provide information to Members and guests regarding transportation, airports, attractions, etc. as needed.


• Schedule spa services and dinner reservations.


• Run night audit and resolve any reservation errors.


• Communicate any necessary information to Leadership and the Front Desk team.

OTHER RESPONSIBILITIES

• Assist mailroom, bellman, and housekeeping when necessary.


• Complete other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE AND SKILL OF:

• Excellent customer service, and interpersonal skills.


• Proficient in English grammar.


• Computer software including Microsoft office.


• Operating office equipment such as photocopiers, scanners, fax machines, and multi-line phone systems.

ABILITY TO:

• Communicate effectively both orally and in writing.


• Meet time schedules, deadlines, and plan and organize work.


• Work confidently with discretion and independently with little direction.


• Work cooperatively with others using tact, patience, and courtesy.


• Work with confidential data with discretion.


• Perform required role during emergency situations.


• Work with guests in a fast-paced setting.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED


• Club, resort, or other hospitality industry experiences are preferred.

CERTIFICATES, LICENSES, and/or REGISTRATIONS

• None required.

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit and stand for a prolonged period of time.


• Must be able to lift and carry up to 30 pounds.


• Must be able to stoop and kneel.


• Must have the visual acuity to see computer screens and paperwork.

EEO STATEMENT

Mountain Lake does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other category protected by law in provision of employment opportunities and benefits.