Night Auditor | Residence Inn, Milwaukee Downtown

CSM Corporation; Milwaukee (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Residence Inn Milwaukee Downtown is seeking a Night Auditor for part-time overnight shifts. The role balances and closes the previous day, prepares daily financial reports, and acts as the manager-on-duty during the 3rd shift.

You will assist guests with professionalism and ensure safety and security procedures are followed. Responsibilities include check-in/out processing, billing verification, reservations, and guest inquiries about hotel services and local attractions.

Qualifications

• 2+ years guest service experience required.
• Prior night audit or accounting experience preferred.
• Excellent computer knowledge and communication skills.

Responsibilities

• Balance and close daily revenue and prepare financial reports.
• Act as manager-on-duty during the overnight shift.
• Process check-ins and check-outs and verify billing.
• Assist guests with information and local recommendations.

Skills

Guest service

Accounting experience

Computer skills

Communication skills

Education

High school diploma or GED

Job description

Night Auditor | Residence Inn, Milwaukee Downtown

Job Category: Front Office

• Part-Time
• On-site

Locations

Showing 1 location

Residence Inn Milwaukee Downtown | CSM Lodging Services
Milwaukee, WI 53203, USA

Description

The Residence Inn, Milwaukee Downtown is looking for a part-time Night Auditor to join the team!This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.

Expected schedule is Sunday and Monday nights from 11:00pm to 7:00am.

• Performs the manager-on-duty role during 3rd shift.
• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Accountable for accurately balancing all revenue sources and completing daily financial reports.
• Process no-show reservations, prepare financial reports for managerial review.
• Close the financial day for the hotel.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• CSM procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
• Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED required.

Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.

Equal Opportunity Employer
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