Night Auditor - Part -Time | Jacksonville Beach Springhill Suites

Shaner Hotels; Florida; On-site; USD 31,000 - 38,000; Full time

Job summary

Shaner Hotels in Jacksonville Beach, Florida is seeking a dedicated Night Auditor to balance daily revenue and expenses and to cover front desk functions during the audit shift.

You will attend to guest needs, process check-ins and check-outs, generate daily reports, and uphold cash handling and payment policies for a busy, oceanfront property.

Strong communication and customer service skills are essential; bilingual English/Spanish is a plus, with previous hotel experience preferred.

Qualifications

• Minimum one year of customer service experience, preferably in hospitality.
• Ability to communicate effectively with guests, management, and co-workers.
• Bilingual English/Spanish a plus.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Skills

Customer service experience

Communication skills

Bilingual English/Spanish

Hotel front desk experience

Computer skills

Education

High school diploma or equivalent

Tools

Hotel software experience

Job description

Shaner Hotels has an exciting opportunity to join our team at our SpringHill Suites Jacksonville Beach Oceanfront! Located directly on the beautiful shores of Jacksonville Beach, this stunning 156-suite hotel offers guests an unforgettable oceanfront experience with breathtaking views, modern design, and exceptional hospitality.

Situated next to the iconic Jacksonville Beach Fishing Pier, our custom-designed property blends coastal elegance with contemporary style. Guests can enjoy spacious all-suite accommodations, an oceanfront restaurant and bar, and thoughtfully designed spaces that capture the relaxed sophistication of Florida's Atlantic Coast.

Start your journey with SpringHill Suites Jacksonville Beach Oceanfront and be part of something extraordinary!

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.