Night Auditor (Part-Time)

Radiate Hospitality; Menlo Park (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Radiate Hospitality in Menlo Park is seeking a customer service-oriented Night Auditor to build lasting relationships with guests while managing front office operations. Responsibilities include checking guests in and out, documenting guest records, and preparing financial reports.

The ideal candidate should have previous experience in front desk or hospitality roles. If you are customer-focused and want to ensure a memorable stay for guests, apply now to join our team at Radiate Hospitality.

Qualifications

• Previous front desk, reservations, and/or hospitality experience preferred.

Responsibilities

• Meet and exceed guest and team member expectations by providing Legendary Service and teamwork.
• Demonstrate correct procedures at front desk, including check-ins and check-outs.
• Ensure proper documentation and accuracy of guest records and payments.
• Post all guest charges and payments to maintain account balance.
• Prepare daily and monthly reports for management.

Job description

What We Look For...

We are in search of a smart, friendly, customer service-oriented night auditor who will help build lasting relationships with guests encouraging them to come back. Night auditors are not only responsible for covering front office positions/responsibilities, but this team member also audits accounts and prepares final reports for management.

The Key Responsibilities:

• Meet and exceed guest and team member expectations by providing Legendary Service and teamwork.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
• Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
• Check in guests, ensuring they are properly accommodated.
• Ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning.
• Completes all credit card transmittals, direct bills, and no-show billings for the day.
• Prepares all daily, monthly and yearly reports required by the property.
• Acts as manager on duty in the absence of the General Manager.

The Model Qualifications:

• Previous front desk, reservations, and/or hospitality experience preferred.

Be Bold. Apply Now.

Like what you see? If interested, please apply now to be considered for this position.