Night Auditor Part Time

Excel Hotel Group; Costa Mesa (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic and family-driven company where you will be the first point of contact for guests at a bustling hotel. In this role, you will efficiently check guests in and out, ensuring a warm welcome and providing excellent customer service. You will handle transactions with accuracy and professionalism, while also addressing guest inquiries and complaints to enhance their experience. With a commitment to promoting from within, this position offers great opportunities for growth and development in the hospitality industry. Enjoy excellent benefits, including medical, dental, and a travel discount program, as you contribute to a thriving team environment.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off (PTO)

401k with Company Match

Travel Discount Program

Opportunities for Growth

Qualifications

• 1-2 years of customer service experience required.
• Ability to stand for 8 hours is necessary.
• Basic knowledge of computers and hotel management systems.

Responsibilities

• Welcomes guests in a friendly and professional manner.
• Processes cash and credit card transactions accurately.
• Responds to guest complaints and ensures satisfaction.

Skills

Customer Service

Cash Handling

Communication Skills

Basic Computer Skills

Education

High School Diploma

Tools

Property Management System

Spreadsheet Software

Word Processing Software

Job description

Job Summary
Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.