Night Auditor - Part Time

Zermatt Resort; California; On-site; USD 25,000 - 30,000; Full time

Job summary

The Night Auditor at Zermatt Utah Resort & Spa coordinates all night front desk and audit tasks, reconciling cash transactions and compiling daily reports to support management decisions. A key liaison for guests, you ensure smooth operations during the overnight shift and help maintain service excellence.

The role requires strong English communication, high computer literacy, attention to detail, and a dependable, empathetic approach. Hotel experience is preferred and the position is on-site.

Qualifications

• High School Diploma or equivalent certification.
• Hotel experience preferred.
• Strong command of written and spoken English.
• High computer literacy.
• Positive, empathetic demeanor.
• Dependable and detail oriented.

Responsibilities

• Coordinate night-time front desk and night audit functions.
• Reconcile daily resort cashier transactions.
• Prepare and distribute daily reports.
• Assist with monthly commissions.
• Manage front office inventory for the next business day.
• Sanitize guestroom keys for cleanliness.
• Input engineering and housekeeping requests into HotSOS.
• Analyze Medallia data to respond to guest reviews.
• Audit daily postings and revenue transmittals.
• Serve as main liaison for guest requests and questions.
• Prepare for emergencies according to resort procedures.

Skills

English proficiency

Computer literacy

Attention to detail

Customer service

Education

High School Diploma or equivalent

Tools

HotSOS

Medallia

Job description

## Description**NIGHT AUDITOR**# Job DescriptionThe Night Auditor coordinates all night-time front desk and night audit functions. Responsible for reconciling resort cashier transactions; reviewing, organizing and compiling management reports on a timely basis. In addition, this individual plays a significant role in creating an inspiring hospitality experience for guests.# Responsibilities* Conducts check-in process on arrival and check-out process on departure* Responsible for the daily inventory of retail items* Prepares daily reports and distributes timely* Assists with confirming monthly commissions* Ensures front office is stocked appropriately for the next business day* Clean/sanitize guestroom keys to ensure highest standards of cleanliness* Manage deposits based upon the standards of procedures* Confirms all wake up calls are scheduled as requested by the guest* Walks front office zones and mechanical rooms* Pulls Medallia data and researches to assist in responding to guest reviews* Prepares and audits all daily postings and transmittals of the property revenue* Main liaison for guest requests and questions* Able to handle emergency response based upon Resort procedures* Familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests* Accurately inputs engineering and housekeeping requests into HotSOS* Familiar with all Resort amenities, facilities and local attractions* Prepare arrival report, research and update guest information I.E. special requests/return guest information* Manage cancellation and no-show process* Prepares back up procedures* Finishes night audit checklist by end of shift* Additional responsibilities as assigned by Front Office Manager, Director of Rooms or General Manager## Qualifications# Qualification* High School Diploma or equivalent certification* Hotel experience preferred* A strong command of both written and spoken English is required* High computer literacy* Positive, empathetic demeanor* Dependable and detail oriented*The Hotel functions seven days a week and 24-hours a day. All employees, both management and hourly, must realize, at times, it may be necessary to move an employee from their accustomed shift so support business demands.****\\* Midway Properties Group, LLC (Zermatt Utah Resort & Spa is an Equal Opportunity Employer) \\****